Inside sales / counter

Company Description Nedco is a leading electrical distributor in Canada with over 100 years of continuous service to the electrical industry. The organization is committed to high quality products and responsive customer service, supported by a strong culture of professionalism and customer satisfaction. Nedco invests in ongoing training and development, enabling team members to deliver effective solutions and consistently exceed customer expectations. The company operates as an equal opportunity employer and maintains a strong presence in the Canadian marketplace, offering growth opportunities for individuals who want to build a long-term career in distribution and sales.

Role Description The Inside Sales / Counter role at Nedco in Kingston, ON is a full-time, on-site position focused on serving walk-in and call-in customers. Day-to-day responsibilities include providing product information and pricing, preparing quotations, processing orders, and ensuring accurate and timely customer transactions at the sales counter. The role involves coordinating with the warehouse and delivery teams, resolving customer issues, and following up on inquiries to support a positive customer experience. The Inside Sales / Counter team member also helps maintain merchandising standards, supports inventory control efforts, and contributes to achieving branch sales targets. This position requires regular interaction with electrical contractors, industrial customers, and other stakeholders in a fast-paced environment.

Qualifications

• Experience in inside sales, counter sales, or customer service in a distribution, retail, or trade environment, preferably within the electrical industry.
• Knowledge of electrical products, components, and related applications, or a strong willingness and ability to learn technical product information.
• Proficiency with point-of-sale systems, order entry, and basic computer applications (e.g., MS Office, email, inventory or ERP systems).
• Strong communication, problem-solving, and interpersonal skills with the ability to build rapport and maintain professional relationships with customers and colleagues.
• Attention to detail and accuracy in quotations, order processing, and cash or credit transactions.
• Ability to work on-site in Kingston, ON, manage multiple tasks, and perform effectively in a fast-paced, team-oriented environment.
• Relevant education or training in business, sales, or a technical field, or equivalent experience in a similar role.
• Commitment to safety, reliability, and continuous learning, with a customer-focused mindset aligned with Nedco’s values.