Inside Sales Customer Account Manager

JOB REQUIREMENTS: Summary We are seeking a hands-on Inside Sales &

Customer Account Manager to lead a team of five employees across inside

sales, account management, and customer service while also directly

managing a portfolio of key customer accounts. This is a player-coach

role designed for someone who enjoys developing people, improving sales

and service performance, and maintaining strong customer relationships.

The successful candidate will be accountable for both the performance of

the team and the growth, retention, and satisfaction of their assigned

Accounts. Essential Functions Reasonable Accommodations May Be Made To enable individuals with disabilities to perform the essential functions.

Team Leadership & Management Lead, coach, and develop a team of

approximately five inside sales, account management, and customer

service employees. Establish clear expectations, priorities, and

performance standards for each team member. Conduct regular one-on-one

meetings, team meetings, coaching sessions, and performance reviews.

Monitor individual and team performance against sales, service,

retention, and activity goals. Provide ongoing coaching on sales

techniques, customer communication, account management, problem-solving,

and follow-through. Help employees prioritize workloads and ensure

customers receive timely and professional service. Identify training and

development needs and create plans to improve individual and team

performance. Foster a culture of accountability, teamwork,

responsiveness, and customer focus. Participate in hiring, onboarding,

training, and performance management as needed. Sales & Business

Development Drive inside sales activity and ensure the team consistently

follows up on leads, opportunities, quotes, and existing customer needs.

Establish and monitor sales goals, activity expectations, and key

performance indicators. Coach the team on identifying opportunities to

grow existing accounts and develop new business. Review sales pipelines

and help move opportunities through the sales process. Work

Collaboratively With Company Leadership And Other Departments To identify growth opportunities. Help develop and implement processes that

improve sales effectiveness, customer retention, and overall account

penetration. Direct Account Management Serve as the primary point of

contact for assigned customers. Develop strong, long-term relationships

with key contacts and decision-makers. Understand each customer's

business, needs, priorities, and opportunities. Proactively identify

opportunities to expand business within existing accounts. Manage

customer inquiries, quotes, orders,... For full info follow application

link. Pro-Active Engineering is an equal opportunity employer. All

qualified applicants will receive consideration for employment without

regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, age, disability, or any other category

protected by law. \\\\\* APPLICATION INSTRUCTIONS: Apply Online:

ipc.us/t/E6A6FF0F1BA843C8