Inside Sales Customer Service

SUMMARY

Rockford Systems is seeking an experienced Business Support Specialist to support our sales operations through proactive customer engagement, quote generation, and order support. This role is fully in‑office and plays a key part in driving revenue, maintaining customer relationships, and supporting our commitment to quality and safety-focused solutions.

RESPONSIBILITIES:

Serve as a primary point of contact for customers via phone and email

Generate and follow up on quotes, pricing, and sales orders

Support outside sales representatives and coordinate sales activities

Build and maintain strong customer relationships to drive repeat business

Identify upselling and cross-selling opportunities

Accurately enter and manage orders in internal systems

Collaborate with operations, purchasing, and accounting to ensure timely fulfillment

Maintain knowledge of products, services, and applicable safety standards

Provide excellent customer service while meeting sales and performance goals.

EXPERIENCE AND SKILLS NEEDED:

Must be able to demonstrate a high level of customer services skills and abilities.

Able to work effectively, both independently and as part of a team.

Excellent communication and interpersonal skills.

Adept in navigating through challenging tasks or situations.

Skilled in managing multiple duties and prioritizing items requiring urgent attention.

Detailed oriented, organized, and flexible.

Willingness to learn and gain knowledge on products & services, processes, and systems used.

REQUIREMENTS:

Minimum of 5 years of inside sales experience (B2B preferred)

Strong communication, organizational, and customer service skills

Ability to manage multiple priorities in a fast‑paced environment

Proficiency with Microsoft Office and CRM or ERP systems

Safety knowledge is a plus, particularly in industrial or manufacturing environments

Strong attention to detail and follow‑through

Ability to work independently while contributing to a team environment

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually minimal to moderate. This position is 100% in‑office at the Rockford Systems main office in Rockford, Illinois. The role requires regular interaction with internal teams and customers throughout the workday.

PHYSICAL DEMANDS

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision and ability to adjust focus.