Inside Sales -Ed tech

Job Title: Education Sales Counsellor / Inside Sales

Work Details

• Location: On-site, Santacruz, Mumbai (Head Office)
• Days: 6-day work week (one weekly off on a rolling basis)
• Timing: 10:00 AM – 7:00 PM

Role Overview

As a Domestic Inside Sales Executive , you will engage high-intent leads across India, guide parents through the purchase journey, and maximise lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you’ll be part of a high-energy team that drives the company’s primary revenue engine.

Key Responsibilities :

• Lead Engagement & Conversion: Contact inbound leads through calls, WhatsApp, and email; conduct needs analysis and convert prospects into paying customers for flagship courses.
• Upselling & Cross-Selling: Recommend advanced programs, bundles, and learning toys to existing users, and achieve monthly revenue targets.
• Product Mastery: Build strong knowledge of pedagogy, learning outcomes, and success stories to deliver confident, consultative sales pitches.
• Pipeline Management: Maintain accurate CRM records and track follow-ups, deal stages, and daily call metrics for clear reporting.
• Customer Experience: Provide empathetic, solution-oriented support, resolve customer queries, and coordinate with support teams when required.
• Market Feedback Loop: Share customer insights with marketing, product, and activation teams to help improve campaigns and user journeys.

Key Performance Indicators (KPIs)

• Daily Call Activity: Minimum 80–100 connected calls (new + follow-ups).

Lead Conversion Rate: 15–20% of qualified leads converted to paying customers.

• Monthly Revenue Target: Achievement of assigned sales quota through enrollments.
• Follow-Up Discipline: 100% CRM updates, timely task completion, and zero lead leakage.
• Upsell / Cross-Sell Contribution: % of revenue from advanced programs or bundles.
• Customer Satisfaction: Positive feedback scores from parents post-enrollment.

Must-Have Qualifications

• Fluent English & Hindi ; clear, engaging phone presence.
• Candidate should have graduate pass out form any field
• 1–3 years’ experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred).
• Proven record of hitting monthly revenue / conversion targets.
• Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 pm).
• Proficient with CRMs, spreadsheets, and virtual meeting tools.
• High empathy, consultative mindset, and strong objection-handling skills.

Experience in the EdTech sector is a significant plus.