Inside Sales Engineer

About the role

An Internal Sales Engineer provides technical support to the Sales team and customers regarding products and applications. The role involves understanding customer requirements, recommending suitable products based on technical specifications, and ensuring all products offered are in accordance with customer requirements and applicable specifications.

Key responsibilities

• Provide technical support to the Sales team and customers regarding products and applications
• Understand customer requirements and recommend suitable products based on technical specifications
• Review customer inquiries, specifications, drawings, datasheets, and product requirements
• Assist in handling customer complaints, technical issues, RMA, replacement, and product claims
• Provide after-sales technical support when required
• Maintain proper records of customer inquiries, quotations, orders, and technical documentation
• Ensure all products offered are in accordance with customer requirements and applicable specifications

About you

• Good understanding of engineering products and technical specifications
• Ability to read and understand datasheets, drawings, and technical documents
• Good communication and coordination skills
• Good command of English, especially for business correspondence
• Proficient in Microsoft Office, especially Excel and Word
• Detail-oriented, organized, and able to follow up tasks effectively
• Able to work independently and as part of a team