Inside Sales Engineer

About the Role

The Inside Sales Engineer provides technical and commercial support for industrial valves, including Pressure Safety Relief Valves (PSV/PRV) and Control Valves. The role covers customer inquiry review, product costing, quotation preparation, order processing, technical coordination, and order follow-up through production and shipment.

The position works closely with customers, Sales, Engineering, Planning/Purchasing, Production, Quality, Warehouse, and other functions to ensure customer requirements are clearly understood and orders are executed accurately and on time.

As company specifications, drawings, procedures, ERP information, and customer documentation are primarily in English, strong English skills are essential.

Key Responsibilities

1. Customer Inquiry & Technical Review

• Review customer inquiries, RFQs, specifications, datasheets, drawings, and technical requirements.
• Identify product requirements including materials, pressure/temperature conditions, connections, accessories, testing, inspection, certification, documentation, and delivery requirements.
• Support product selection and configuration for Pressure Safety Relief Valves, Control Valves, and related products.
• Identify unclear or conflicting requirements and coordinate technical clarification with customers and internal departments.
• Coordinate with Engineering, Quality, and Production for technical review when required.

2. Product Costing & Pricing

• Prepare and coordinate product cost estimates for quotations and customer inquiries.
• Develop costing based on BOM, raw materials, purchased components, machining, assembly, testing, labor, subcontracting, and other applicable costs.
• Obtain material, component, and service costs from Purchasing and suppliers.
• Coordinate with Engineering and Production to understand manufacturing processes, routing, and cost requirements.
• Review historical costs and previous quotations where applicable.
• Analyze cost changes and significant variances that may impact product pricing.
• Support the Sales Manager in determining selling prices based on cost, target margin, customer requirements, and commercial considerations.
• Perform basic margin, markup, and profitability calculations.
• Maintain accurate and confidential costing and pricing records.

3. Quotation & Proposal Preparation

• Prepare technical and commercial quotations based on customer requirements and approved pricing.
• Coordinate technical proposals, datasheets, drawings, and supporting documentation.
• Ensure quotations clearly define product scope, specifications, price, delivery, payment terms, validity, Incoterms, exclusions, and other applicable conditions.
• Coordinate material and manufacturing lead times with Planning/Purchasing and Production.
• Support tender preparation and technical/commercial clarification.
• Maintain quotation records and follow up on open quotations.
• Prepare quotation revisions based on customer comments or changes.

4. Sales Order & Contract Review

• Review customer Purchase Orders against approved quotations and agreed technical/commercial conditions.
• Verify part numbers, specifications, quantities, prices, delivery dates, Incoterms, payment terms, inspection, certification, and documentation requirements.
• Identify and resolve discrepancies before order entry.
• Perform or support contract review in accordance with company procedures and ISO 9001 requirements.
• Enter and maintain customer orders accurately in the ERP system.
• Ensure customer requirements and order changes are properly communicated to relevant departments.

5. Order Management & Cross-Functional Coordination

• Monitor customer orders from order entry through material planning, production, testing, documentation, packing, and shipment.
• Coordinate with Planner/Buyer regarding material availability, purchasing status, and production schedules.
• Coordinate with Engineering regarding drawings, BOM, technical clarifications, and product configuration.
• Coordinate with Production regarding order priorities and manufacturing status.
• Coordinate with Quality regarding inspection, testing, certification, and customer quality requirements.
• Coordinate with QC Document Control regarding MTC/MTR, CoC, inspection/test reports, MRB/Data Books, and other customer-required documentation.
• Coordinate with Warehouse regarding packing and shipment readiness.
• Identify potential delays or issues and communicate them promptly to the Sales Manager and relevant parties.
• Follow up internally to support on-time customer delivery.

6. Customer Communication

• Serve as a day-to-day contact for customers regarding quotations, orders, technical clarification, delivery status, and documentation.
• Provide order acknowledgements and delivery updates.
• Respond to customer inquiries accurately and promptly.
• Follow up on customer approvals, technical information, and other requirements that may impact order execution.
• Support the Sales Manager during customer meetings, factory visits, and technical discussions when required.
• Maintain professional communication with customers, representatives, and overseas corporate teams.

7. Technical & Quality Documentation

• Review customer documentation requirements during quotation and order review.
• Coordinate drawings, datasheets, inspection documents, certificates, and technical documentation.
• Support submission and follow-up of documents requiring customer review or approval.
• Maintain records of submissions, comments, revisions, and approvals.
• Support documentation related to ISO 9001, ASME, National Board, PED, and other applicable customer or regulatory requirements.
• Ensure documentation requirements that may impact production or shipment are identified and followed up.

8. Pressure Safety Relief Valve Technical Support

• Develop and maintain knowledge of Pressure Safety Relief Valves (PSV/PRV), including basic operating principles, applications, construction, and components.
• Understand basic PSV parameters such as set pressure, back pressure, relieving pressure, temperature, materials, connections, orifice, capacity, and service conditions.
• Support review of customer PSV specifications and datasheets.
• Understand basic requirements related to ASME-certified pressure relief products and National Board requirements.
• Coordinate with qualified Engineering or technical personnel for valve sizing, selection, code interpretation, or technical matters beyond assigned authority.

9. ERP, Reporting & Sales Support

• Create and maintain quotations, sales orders, customer information, pricing, and related records in the ERP system.
• Use ERP information including BOM, material costs, purchase history, and inventory information to support costing and quotations.
• Maintain accurate records of quotations, customer POs, order acknowledgements, costing, and technical documentation.
• Prepare sales, quotation, backlog, order status, and other reports as required.
• Support analysis of quotation status, product costs, selling prices, and margins.
• Support customer complaints by coordinating with Quality and other responsible functions.
• Support customer visits, meetings, exhibitions, and other sales activities when required.

10. General Responsibilities

• Work closely with Sales, Engineering, Planning/Purchasing, Production, Quality, Warehouse, Accounting, and other functions.
• Maintain confidentiality of customer information, product costs, selling prices, margins, and technical information.
• Follow company policies, procedures, Quality Management System requirements, and applicable compliance requirements.
• Support continuous improvement of quotation, costing, pricing, contract review, and order management processes.
• Perform other sales engineering and commercial support duties as assigned.

Qualifications & Requirements

• Bachelor’s degree in Mechanical Engineering is required.
• Minimum 3–5 years of experience in Inside Sales Engineering, Sales Engineering, Application Engineering, Proposal Engineering, Cost Estimation, or a related technical-commercial role, preferably in an industrial manufacturing environment.
• Experience with industrial valves, Pressure Safety Relief Valves, Control Valves, pressure equipment, pumps, piping, or other engineered mechanical products is highly preferred.
• Basic knowledge of Pressure Safety Relief Valves (PSV/PRV) and their applications is highly preferred.
• Familiarity with ISO 9001 is preferred.
• Knowledge or experience with ASME, particularly ASME Section VIII, and National Board requirements related to pressure relief devices is a strong advantage.
• Knowledge of PED or other pressure equipment requirements is an advantage.
• Experience in product costing, cost estimation, quotation costing, and/or selling price calculation is highly preferred.
• Understanding of manufacturing cost elements such as materials, purchased components, machining, labor, subcontracting, assembly, and testing is preferred.
• Understanding of basic margin, markup, and selling price calculations.
• Good ability to read and understand mechanical drawings, technical specifications, datasheets, BOM, and customer requirements.
• Basic understanding of mechanical materials, machining, manufacturing, assembly, and pressure testing.
• Experience reviewing RFQs, preparing technical/commercial quotations, and processing customer orders.
• Experience using ERP systems for costing, quotations, sales orders, BOM review, and order tracking.
• Good Microsoft Office skills, particularly Excel for costing, pricing, and data analysis.
• Strong analytical, numerical, organizational, coordination, and problem-solving skills.
• Detail-oriented with strong accuracy and follow-up skills.
• Able to manage multiple quotations, orders, and priorities simultaneously.
• Customer-focused, service-minded, and able to work independently with minimal supervision.

English Language Requirement

• Good command of written and spoken English is required.
• Able to read and understand technical specifications, drawings, datasheets, procedures, standards, customer POs, and quality documentation in English.
• Able to prepare professional quotations, emails, technical/commercial clarifications, and reports in English.
• Able to communicate effectively with overseas customers, suppliers, and corporate teams.
• Comfortable working in an environment where company documentation, ERP information, technical information, and business communication are primarily in English.

Key Competencies

• Technical Sales & Customer Support
• Mechanical Engineering Knowledge
• Industrial Valve / PSV Knowledge
• Product Costing & Cost Estimation
• Pricing & Margin Analysis
• RFQ & Quotation Preparation
• Technical Drawing & Specification Interpretation
• Contract Review & Order Management
• ERP System Proficiency
• ISO 9001 / ASME / National Board Awareness
• Analytical & Numerical Skills
• Commercial Awareness
• Attention to Detail
• Strong Follow-Up
• Cross-Functional Coordination
• English Communication
• Accountability & Ownership