Inside Sales Executive

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

Are you passionate about solving complex customer challenges and delivering exceptional service in a fast-paced technology environment?

Do you have strong attention to detail and expertise in licensing, pricing, or order management?

Do you want to play a key role in enhancing customer experience while supporting business growth and operational excellence?

At SoftwareOne, we help organizations unlock the value of technology through software, cloud, and managed services solutions. We are looking for an Inside Sales Specialist who will support customers throughout the sales lifecycle by managing quotations, licensing, and order operations while delivering an exceptional customer experience.

As an Inside Sales Specialist, you will play a critical role in supporting customers, partners, and sales teams through efficient quotation, licensing, and order management processes. You will act as a trusted point of contact, ensuring operational excellence, delivering outstanding customer service, and identifying opportunities to improve processes and business outcomes.

Key responsibilities:

• Preparing accurate software quotations and managing end-to-end order processing, including order placement, credits, returns, and vendor coordination.
• Serving as a key point of contact for customers, supporting pricing, quotation, and licensing-related inquiries.
• Collaborating with internal teams, partners, publishers, and vendors to ensure smooth operational execution and an excellent customer experience.
• Providing guidance on software licensing and supporting compliance with publisher agreements and contractual requirements.
• Identifying opportunities to improve operational processes and contribute to continuous improvement initiatives.
• Supporting onboarding activities for new publishers and providing customer insights that help drive business and technology solutions.

What we need to see from you

• Strong critical thinking, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills with the ability to engage effectively with customers and stakeholders at all levels.
• Customer-focused mindset with a commitment to delivering exceptional service and positive business outcomes.
• Ability to manage multiple priorities while maintaining strong attention to detail and accuracy.
• Creative and proactive approach to resolving challenges and improving processes.
• Professional proficiency in English, both written and verbal.

Job Function

Sales
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.