Inside Sales Executive

Role & responsibilities

Shift Requirement: Night Shift US Market

• Generate Contacts and Leads online
• Make outbound calls with customers in the US market.
• Send Cold Emails and Follow-ups to contacts generated.
• Communicate with customers in natural, fluent and professional English.
• Understand customer requirements and explain relevant healthcare services.
• Identify, qualify and convert potential leads.
• Schedule and manage customer appointments.
• Conduct timely follow-ups with leads and prospective customers.
• Build strong customer relationships and maintain a positive customer experience.
• Handle customer questions, concerns and objections professionally.
• Achieve assigned sales, appointment-setting, lead-conversion and follow-up targets.
• Maintain accurate records of calls, leads, appointments, follow-ups and customer interactions.
• Update CRM or other relevant sales/customer management systems.
• Coordinate with internal teams to ensure smooth customer handover and service delivery.
• Follow established sales processes, communication standards and company policies.

Preferred candidate profile

• Bachelors degree in any discipline preferred.
• 3 to 4 years of professional experience in Inside Sales, Healthcare Sales, Tele-sales, Appointment Setting, or a related customer-facing sales role.
• Prior experience handling US-market customers is highly preferred.
• Strong spoken and written English communication skills.
• Ability to communicate naturally and confidently with customers.
• Experience working with sales targets, lead follow-ups and appointment scheduling.
• Basic computer proficiency.
• Experience with CRM or sales-management tools is an added advantage.
• Willingness to work US-market night shifts.
• Willingness to work on-site in Chennai.