Inside Sales Executive

Position: Patient Relationship Executive

Location: Gurugram (Work from Office)

Working Days: 6 Days a Week

About iLiveConnect

iLiveConnect is a healthcare technology company committed to improving patient access to quality

healthcare through seamless coordination, personalized support, and technology-enabled care

solutions.

Key Responsibilities

• Connect with patients over phone calls to understand their healthcare requirements.
• Schedule and confirm OPD appointments with doctors.
• Conduct timely follow-up calls with prospective and existing patients.
• Guide patients through the appointment booking process.
• Maintain accurate patient records and update the CRM regularly.
• Coordinate with internal teams to ensure a smooth patient experience.
• Address patient queries professionally and empathetically.
• Meet daily follow-up and appointment scheduling targets.
• Deliver a high standard of patient satisfaction in every interaction.

Eligibility

• Graduate in any discipline.
• 1-3 years of experience in customer support, telecalling, patient coordination, healthcare, relationship management, or similar roles.
• Excellent verbal communication skills in Hindi and English.
• Comfortable making and receiving a high volume of calls.
• Basic knowledge of MS Office and CRM tools is preferred.
• Prior experience in healthcare, hospitals, diagnostics, clinics, or health-tech will be an advantage.

Desired Skills

• Strong communication and interpersonal skills
• Empathy and active listening
• Relationship management
• Time management and multitasking
• Problem-solving mindset
• Attention to detail

Why Join Us?

• Be part of a fast-growing MedTech organization.
• Opportunity to contribute to meaningful patient care.
• Collaborative work environment with career growth opportunities.