Inside Sales Executive

About the role

Responsible for maintaining and increasing sales volume/revenue with existing assigned accounts and processing of customer's enquiries, providing quotation to delivery in meeting customers' needs & ensuring service level is met at all time.

Key responsibilities

• Maintain and increase sales volume/revenue with existing assigned accounts and execute assigned sales goals and sales plans within designated sales accounts
• Handle enquiries from customers via respective communication channels
• Prepare ITO by working closely with Pricing Team to ensure quote win
• Address customers' basic price inquiry, check stocks availability, provide pricing and assist in quotes follow-up and price negotiation
• Clarify policies and procedures such as condition of sales and pricing structure
• Fill orders by transferring orders to fulfillment, communicating expected delivery date and explaining stock-outs
• Provide timely Open Order Report to customers
• Review customer demand and forecasts
• Liaise closely with Buyers on delivery and backlog summary
• Address customer goods return due to quality, reject and communicate with Quality on rejects & resolution

About you

• Diploma/degree holder in appropriate discipline with at least 2 years of experience in customer service/customer support/procurement/logistics
• Excellent interpersonal communication skills and computer knowledge
• Demonstrated ability to perform the described role and responsibilities and obtain the desired results
• Speak and write Fluent English
• Supply chain experience preferred, ideally with a working knowledge of industrial distribution sales
• Independent, organized and experience of operating in a matrix organization preferred
• People oriented personality and able to work in a team effectively
• Demonstrate teamwork and team building skills in producing results and meeting organizational objectives