Inside Sales Executive

Role & responsibilities

• Contact and follow up with leads generated through the company's e-commerce website, digital marketing campaigns, social media, marketplaces, and other channels.

• Understand customer requirements and recommend suitable products or solutions.

• Convert qualified leads into successful sales and maximize revenue.

• Maintain consistent follow-ups with potential customers through calls, WhatsApp, email, and other channels.

• Handle customer queries, objections, pricing discussions, and product-related concerns professionally.

• Ensure timely follow-up on new, pending, and previously contacted leads.

• Maintain accurate lead and customer information in the CRM/system.

• Track the complete sales cycle from lead generation to order confirmation.

• Achieve assigned daily, weekly, and monthly sales targets.

• Meet and improve individual KPIs such as:

• Number of calls made

• Leads contacted

• Follow-ups completed

• Lead-to-sale conversion rate

• Number/value of orders generated

• Revenue achieved

• Coordinate with the E-commerce, Marketing, Operations, and Customer Support teams to ensure smooth order processing and customer experience.

• Identify high-potential leads and prioritize them for faster conversion.

• Follow up on abandoned carts, incomplete orders, enquiries, and repeat purchase opportunities where applicable.

• Maintain a strong relationship with existing customers and identify opportunities for repeat sales and upselling/cross-selling.

• Provide regular updates and reports on lead status, sales performance, and target achievement to the reporting manager.

• Understand ongoing offers, promotions, product launches, and campaigns and communicate them effectively to customers.

• Continuously work on improving conversion rates and overall sales performance

Preferred candidate profile