Inside Sales Executive

Job Title: Inside Sales Executive

Department: Sales

Location: Noida

Employment Type: Full-time

Experience: 2 - 6 years

Industry: IT / Technology / Managed Services

Job Summary

We are looking for a motivated and result-oriented Inside Sales Executive to drive sales of Annual Maintenance Contracts (AMC), IT support services, and Managed Services. The candidate will be responsible for generating new business, managing existing customer relationships, identifying service renewal opportunities, and converting leads into revenue.

The ideal candidate should have strong communication and negotiation skills, a customer-focused approach, and an understanding of IT infrastructure, support services, AMC, and managed service offerings.

Key Responsibility Areas (KRA):-

KRA Responsibility

1. Lead Generation & Prospecting Call Call corporate & SMB databases to identify potential customers requiring IT AMC, Managed Services, IT Asset Repair, FMS, Warranty Support, ELV and other Aforeserve services

2. Lead QualificationUnderstand customer profile, IT environment, requirement, buying timeline, decision makers and budget

3. Sales Appointment SettingGenerate qualified meetings and opportunities for field sales team

4. Database Management Maintain accurate customer database, update contact details, interaction history and lead status in CRM

5. Customer Engagement Conduct follow-ups through calls, emails, WhatsApp and LinkedIn outreach

6. Sales Funnel SupportTrack lead movement from prospect qualified lead meeting opportunity closure

7. Market IntelligenceCapture competitor information, customer challenges and upcoming IT requirements

8. Reporting & MISProvide daily activity reports and weekly pipeline updates

Key Performance Index (KPI):

Activity KPIMonthly TargetOutbound calls1,200 1,800 calls/monthMeaningful conversations300 – 400/monthNew contacts added150 – 250/monthEmails/WhatsApp campaigns500+/monthLinkedIn outreach200+/month

Lead Generation KPITargetQualified leads generated30–50/monthSales meetings fixed15–25/monthOpportunity value created25–50 Lakhs/month pipelineConversion of meetings to opportunities>40%

Quality KPIMeasurementLead accuracyCorrect company, contact & requirement detailsDecision maker identification>80% leads with correct stakeholderCRM updating100% activity loggingFollow-up adherence>95%

Revenue Contribution KPITargetRevenue influencedTrack against converted opportunitiesContribution to field sales pipelineMinimum 20–30% of pipeline creationRepeat customer engagementIdentify upsell opportunities

Daily DashboardDaily TargetCalls completed60–80Connected calls25–40New prospects identified10Decision maker conversations7Qualified leads4–5Meetings scheduled2

Qualification & Experience:-

• Graduate degree in Business Administration, Marketing, IT, Computer Science, or a related field.
• 2–6 years of experience in inside sales, B2B sales, IT services sales, AMC sales, or managed services sales.
• Experience selling to SMEs, corporates or enterprise customers is an advantage.