Inside Sales Executive

We are looking for a dynamic and target-oriented Inside Sales Executive to join our sales team. The candidate will be responsible for handling incoming leads, understanding customer requirements, presenting suitable solutions, following up with prospects, and converting qualified leads into sales opportunities.

The ideal candidate should be confident, persuasive, customer-focused, and comfortable selling premium solutions related to Home Theatre, Home Automation, Architectural Lighting, Designer Fans, and Integrated Home Solutions.

Key Responsibilities

• Handle leads received through website, social media, digital marketing, referrals, and other channels.
• Contact customers through phone calls, WhatsApp, email, and video calls.
• Understand the customer's requirements, preferences, budget, and project timeline.
• Qualify leads based on requirement, budget, location, and purchase intent.
• Explain the company's products and integrated solutions clearly and professionally.
• Recommend suitable solutions based on the customer's needs.
• Generate and maintain a strong sales pipeline.
• Follow up consistently with prospects and existing leads.
• Prepare and share quotations, proposals, product details, and relevant information.
• Coordinate with the design and technical teams to provide accurate solutions.
• Schedule site visits, showroom visits, product demonstrations, and consultations.
• Handle customer questions and basic objections professionally.
• Negotiate and assist in moving qualified prospects toward closure.
• Maintain accurate customer and lead information in the CRM.
• Track every lead from initial enquiry through follow-up and conversion.
• Achieve assigned monthly sales and revenue targets.
• Maintain strong relationships with prospects and customers.
• Stay updated on company products, technologies, competitors, and market trends.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong convincing and negotiation abilities.
• Customer-oriented approach.
• Good listening and requirement-understanding skills.
• Strong follow-up and relationship-building skills.
• Ability to sell premium/high-value products and solutions.
• Comfortable handling multiple leads simultaneously.
• Good knowledge of MS Office/Google Workspace and CRM software.
• Ability to work independently as well as with a team.
• Strong target orientation and ownership.
• Professional attitude and good telephone etiquette.

Qualification & Experience

• Graduate in any discipline.
• 13 years of experience in inside sales, consultative sales, B2C/B2B sales, interiors, real estate, consumer electronics, home automation, AV, or a related industry.
• Freshers with exceptional communication and sales aptitude may also be considered.

Key Performance Indicators (KPIs)

• Number of leads contacted.
• Lead response time.
• Qualified leads generated.
• Lead-to-opportunity conversion.
• Opportunity-to-sale conversion.
• Monthly sales/revenue achieved.
• Follow-up completion rate.
• Appointments/site visits generated.
• Sales pipeline value.
• Customer satisfaction and engagement.