Inside Sales Executive

Role Overview

We are looking for a patient-focused Inside Sales Calling Executive who can speak with patients and families, understand their needs, explain the company's physiotherapy services, help them book sessions, and support conversion into suitable packages.

The role is mainly inbound calling, with some outbound follow-up. The ideal candidate should be calm, persuasive, empathetic, and comfortable handling healthcare-related conversations.

Key Responsibilities

• Speak with inbound patient leads and help them book physiotherapy sessions.
• Follow up with patients and families through calls and messages when required.
• Understand patient concerns, explain services clearly, and guide them toward the right next step.
• Support conversion of individual sessions into appropriate physiotherapy packages.
• Address patient objections, doubts, pricing concerns, scheduling concerns, and service-related questions.
• Coordinate mainly with the sales and operations team to resolve patient concerns.
• Work with doctors or clinical team members when medical or treatment-related clarification is required.
• Maintain accurate call notes, lead status, follow-up records, and patient communication history.
• Ensure timely follow-ups and a smooth patient booking experience.
• Communicate with empathy, professionalism, and clarity during every patient interaction.
• Support daily calling operations without aggressive sales pressure or hard targets.

Required Qualifications

• 2-10 years of relevant calling, inside sales, customer support, patient coordination, or healthcare sales experience.
• Strong spoken English communication skills.
• Comfortable handling inbound calls and patient conversations.
• Able to explain services, packages, pricing, and next steps clearly.
• Comfortable with basic follow-up discipline and maintaining records.
• Patient, persuasive, organized, and service-oriented.

Preferred Background

• Healthcare calling or healthcare sales experience is preferred.
• Home healthcare experience is highly preferred.
• Physiotherapy clinic experience is even better.
• Diagnostics, wellness, hospital, clinic, insurance, or medical services calling experience is also relevant.
• Any strong sales calling or customer calling background can be considered if communication quality is good.

Preferred Skills

• Ability to build trust with patients and families over calls.
• Comfortable handling patient concerns and objections.
• Good listening skills and a calm communication style.
• Ability to coordinate with sales, operations, and doctors when needed.
• Good follow-up discipline and ownership of patient conversations.
• Experience using CRM, calling software, spreadsheets, or lead trackers is a plus.