Inside Sales Executive

About the Role

We are looking for a proactive and target-oriented Inside Sales Executive to handle inbound and outbound customer leads and support the sales team in generating qualified prospects and site visits.

The candidate will be responsible for connecting with prospective customers, understanding their requirements, explaining project details, maintaining regular follow-ups, generating site visit appointments, and updating all customer interactions in the CRM.

Key Responsibilities1. Lead Calling & Qualification

• Handle leads received through digital marketing, website enquiries, social media, referrals, campaigns, and other sources.
• Make timely outbound calls to prospective customers.
• Understand customer requirements, budget, preferred location, property type, and purchase/investment intent.
• Qualify leads based on customer interest, budget, timeline, and other relevant parameters.
• Identify genuine prospects and maintain a healthy sales pipeline.

2. Customer Follow-Up

• Conduct regular follow-ups with prospective customers through calls and WhatsApp, as appropriate.
• Maintain consistent communication with prospects until they are converted, scheduled for a site visit, or marked inactive.
• Reconnect with old, pending, and previously inactive leads to identify new opportunities.
• Handle basic customer queries and provide accurate project information.

3. Site Visit Generation

• Convert qualified leads into project/site visit appointments.
• Explain project location, key features, amenities, pricing, payment plans, and other approved project details.
• Coordinate with the field sales team regarding scheduled site visits.
• Confirm appointments with customers and ensure proper follow-up before the scheduled visit.
• Follow up after the site visit to understand customer feedback and next steps.

4. Lead Conversion Support

• Identify customer interest and purchase intent through effective questioning.
• Handle initial customer objections and provide appropriate information.
• Nurture prospects through multiple follow-ups.
• Escalate high-potential customers or complex queries to the Sales Manager / Field Sales team.
• Support the sales team in moving prospects towards booking.

5. CRM & Data Management

• Record all customer interactions, call outcomes, follow-up dates, and lead status accurately in the CRM.
• Ensure there are no unattended or overdue leads.
• Maintain accurate customer information and follow-up schedules.
• Update lead stages based on the customer's current status.
• Prepare daily/weekly lead activity reports as required.

6. Customer Relationship Management

• Build and maintain professional relationships with prospective customers.
• Understand customer concerns and provide timely responses.
• Maintain a positive and professional communication style during every interaction.
• Ensure customers receive consistent and accurate information about the company's projects.

7. Sales & Performance Targets

• Achieve assigned daily, weekly, and monthly calling and conversion targets.
• Meet targets for:
• Number of calls
• Qualified leads
• Follow-ups
• Site visits generated
• Customer engagement
• Lead conversion
• Maintain productivity and follow-up discipline as per company standards.

Key Performance Indicators (KPIs)

• Number of leads contacted
• Daily/weekly call productivity
• Lead qualification rate
• Number of qualified leads generated
• Site visits generated
• Lead-to-site-visit conversion
• Follow-up completion rate
• Lead-to-booking contribution
• CRM accuracy and timely updates
• Customer response and engagement rate

Candidate Profile

• Bachelor's degree in any discipline.
• 1–3 years of experience in Inside Sales / Telecalling / Telesales / Real Estate Sales preferred.
• Candidates with experience in real estate lead calling will have an added advantage.
• Excellent verbal communication skills.
• Good Tamil and English communication skills.
• Hindi / other regional language knowledge will be an advantage.
• Strong follow-up and persuasion skills.
• Customer-oriented and target-driven.
• Comfortable making a high volume of outbound calls.
• Basic knowledge of CRM and MS Office.
• Ability to work independently and meet assigned targets.

Key Competencies

• Inside Sales
• Telecalling & Telesales
• Lead Qualification
• Customer Follow-Up
• Appointment Setting
• Site Visit Generation
• Lead Nurturing
• Objection Handling
• Communication Skills
• CRM Management
• Target Orientation
• Customer Relationship Management

Compensation

Salary: Competitive and commensurate with experience.
Incentives: Performance-based incentives as per company policy.

Role Objective

The primary objective of this role is to efficiently handle incoming and outgoing leads, qualify genuine prospects, maintain systematic follow-ups, and generate maximum qualified site visits for the field sales team, thereby contributing directly to project sales.

Pay: Up to ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person