Inside Sales Executive

About the role

This is a sales and customer relationship management role focused on converting leads into confirmed registrations and customers for JP Asia's programmes, workshops and consulting services. You will manage the full sales cycle from initial contact through to conversion, maintaining systematic follow-up processes and building professional relationships with SME owners, entrepreneurs, HR personnel and management-level customers.

Key responsibilities

• Follow up promptly with leads and enquiries generated through Facebook, WhatsApp, seminars, events, referrals, existing databases and other marketing channels
• Contact potential customers primarily through phone calls, WhatsApp and other online communication channels
• Understand prospects' business needs, challenges and objectives before recommending suitable JP Asia programmes, workshops or services
• Convert qualified leads into confirmed registrations, appointments or customers
• Follow up consistently with prospects who have expressed interest but have not yet made a decision
• Explain JP Asia's programmes, workshops and consulting services clearly and professionally
• Recommend appropriate programmes based on the customer's business situation and needs
• Cross-sell and upsell relevant programmes or services to existing customers where appropriate
• Record all leads, communications, follow-up activities and sales outcomes accurately in the Company's CRM or designated tracking system
• Achieve individual monthly sales and conversion targets set by the Company

About you

• Ability to build positive and professional relationships with SME owners, entrepreneurs, HR personnel and management-level customers
• Ability to respond to sales enquiries promptly and professionally
• Ability to maintain regular contact with potential customers throughout the sales cycle
• Proficiency in using CRM systems and sales tracking tools
• Ability to prepare sales reports as required by Management