Inside Sales Executive

Inside Sales Executive

Location: Kolkata, Raja Subodh Mullick Square Road

Experience: 2–3 Years

Work Mode : Onsite, 6 days working [Saturday : Work from home]

Timings : 10-6

NP : Immediate Joiners

Looking for a proactive and customer-focused Inside Sales Executive to support lead conversion, customer engagement, and business growth across our Elder Care, Home Care, and Wanderlust with Care verticals.

The role requires strong communication skills, lead nurturing capability, consultative selling approach, and the ability to work in a fast-paced service environment.

Key Responsibilities

Lead Management & Conversion

• Handle inbound and outbound sales calls professionally
• Engage with prospective customers and understand their requirements
• Convert qualified leads into customers through consultative discussions
• Maintain regular follow-ups with prospects and warm leads

Customer Engagement

• Explain SilverGenie™ services, packages, and care offerings clearly
• Build trust and long-term customer relationships
• Coordinate with operations teams for seamless onboarding
• Address customer queries and provide timely resolution support

CRM & Reporting

• Update customer interactions and lead status in CRM
• Maintain sales pipeline and daily follow-up tracker
• Generate sales MIS and conversion reports
• Ensure proper documentation and customer data management

Business Development Support

• Support campaign-driven lead closures
• Coordinate with digital marketing and partnerships teams
• Participate in promotional activities, webinars, and customer outreach initiatives

Required Skill Set

Educational Qualification

• Graduate in any discipline
• Sales & Marketing specialization preferred

Experience

• 2–3 years experience in:
• Inside Sales
• Tele Sales
• Customer Acquisition
• Lead Conversion
• Service Sales

Preferred Industry Exposure

• Healthcare
• Wellness
• Hospitality
• Travel
• Service Industry
• Startup Ecosystem

Technical Skills

• CRM handling experience
• MS Excel / Google Sheets
• Basic reporting and lead tracking
• Understanding of sales funnel management

Soft Skills

• Excellent communication and interpersonal skills
• Strong persuasion and negotiation ability
• Customer-centric mindset
• High ownership and accountability
• Ability to work under targets and timelines

Key Performance Indicators (KPIs)

• Lead-to-conversion ratio
• Revenue achievement
• Customer response time
• Follow-up effectiveness
• Customer satisfaction and retention support

What We Offer

• Opportunity to work in a purpose-driven social impact startup
• Exposure to Elder Care and CareTech ecosystem
• High-growth and ownership-oriented work culture
• Learning opportunities across sales, operations, and customer experience