Inside Sales Executive

JOB PURPOSE:

The Inside Sales Executive is the primary internal sales contact for their assigned accounts and is responsible to handle customer inquiries timely and drive sales through service activities.

PRINCIPAL ACCOUNTABILITIES:

• Performance to KPIs
• Drive sales through prompt, accurate and timely RFQ responses and quotation follow up (BG quotes)
• Proactive Backlog and BIM Management together with CS/OSR partners
• Act as the operational interface between Outside Sales and all back-end support departments to service the Customer inquiries
• Participate in driving the assigned sales branch/regional management goals, objectives and initiatives.

JOB CONTENT: (PRIMARY & SECONDARY FUNCTIONS)

• Work with Outside Sales to develop account plans and strategy to meet or exceed sales target, KPIs and company objectives. Attend Account Reviews as applicable.
• Proactively call assigned accounts daily to solicit new business and build strong relationships with all personnel in the customers’ organization.
• Ensure knowledge and compliance with all sales SOPS as listed in the Intranet.
• Manage the customer’s daily RFQs by processing BG quotes promptly and accurately using Sales Associates quoting tool, respond to Customer and follow up on TURNS and BUY quotes to convert to Orders timely.
• Qualify and process BG BID and BUY quotes with timely response to Customer.
• Work with Order Entry team on any specific customer requirements for their order entry and PO acknowledgement. Manage the data entry for Shortage buys when urgency requires it.
• Manage the commercial business interface with customer and internal departments related Trade Compliance requirements (ECS, CIV, renewals, etc), product documentation such as NCNR and product waivers, Programming First Article Approval.
• Act as customer interface to address outstanding issues on orders that are not aligned to the Backlog Management policy (For non-strategy accounts), address Order Rejects and PINs. Elevate to Outside Sales if unresolved timely.
• Act as first customer interface on all operational issues e.g. RMA, FA/ CAR, QA, Credit discrepancy, Outstanding payment follow up (For all assigned accounts), Expedite and Delivery issues (For non-strategy accounts). Working with appropriate internal departments, coordinate resolving operational service issues for assigned customers.
• Process BIM line add-on/delete after BIM set up (with OSR inputs after reviewing with customer).
• Support assigned back-up Customers when other team members are out of office.
• Additional responsibilities vary depending on the customer specific service requirements and should be defined and agreed upon with the outside sales and sales management.
• Drive month end shippable PO, review critical backlog and provide direction to customer service to execute (ex. expedite/line down, expedite manufacturer’s PO)
• Manage EDI bomb out, Order reject and cancellation, manage shipment reject (short ship, packaging damage, courier send to wrong address etc)
• Handle dropship/freight upgrade request

REQUIREMENTS

• Diploma in Business/Marketing, or a related field.

EXPERIENCE

• Minimum 1 year of experience in inside sales, preferably in electronics components or a technical distribution environment.

COMPETENCIES (Knowledge, Skills & Attitudes)

• Attention to detail; Great follow-up skills; Computer skills; Communication skills; Interpersonal skills and be a Team player.
• Complete understanding functionality of Sales Associates tools to execute on customer RFQ process.
• Functional knowledge of MS Excel, including Sorting, Filtering, Vlook-up, Basic formula utilization in order to do basic analysis of customers BOM’s in order to prioritize quote activity and maximize quote/close ratio.
• Basic semiconductor, passive, interconnect and electromechanical product knowledge – part recognition, basic part crossing.