Inside Sales Executive

Key Roles & Responsibilities

• Make high-volume outbound calls (target: [X]/day) to B2B/B2C prospects using structured scripts and sound objection-handling techniques.
• Identify decision-makers, research prospect needs, and qualify inbound and outbound leads against defined criteria (e.g., BANT).
• Accurately log all call outcomes, notes, and prospect details in the CRM; maintain data hygiene.
• Schedule qualified demos, meetings, and follow-ups for the senior sales team.
• Nurture early-stage interest through consistent multi-channel follow-up (phone, email, LinkedIn/WhatsApp where relevant).
• Meet weekly/monthly KPIs: call volume, connect rate, qualified leads, meetings booked, and conversion ratio.
• Gather and relay market, competitor, and prospect-objection intelligence to the team.
• Collaborate with marketing on lead quality and campaign feedback.

Key Performance Indicators

• Daily call/activity volume and talk time.
• Lead-to-qualified-lead conversion rate.
• Meetings/demos booked and show-up rate.
• Pipeline value contributed.
• CRM data accuracy and timelines

Skills & Attributes:

• Exceptional verbal communication and active listening skills.
• Confidence and resilience to handle rejection over the phone.
• Persuasion and rapport-building ability.
• Basic computer proficiency and familiarity with CRM tools.
• Goal orientation, persistence, coachability, and time management.