Inside Sales Executive

About the role

The Inside Sales Executive serves as the primary internal sales contact for assigned accounts. This role is responsible for managing customer inquiries in a timely manner and driving sales through exceptional service, proactive communication, and effective coordination with cross-functional teams.

Key responsibilities

• Meet or exceed established KPIs
• Drive sales through prompt, accurate, and timely RFQ responses and quotation follow-up
• Proactively manage Backlog and BIM activities in partnership with Customer Service and Outside Sales Representatives
• Serve as the operational interface between Outside Sales and all supporting departments to ensure seamless handling of customer inquiries
• Support the achievement of branch/regional sales goals, objectives, and initiatives
• Collaborate with Outside Sales to develop account plans and strategies that achieve sales targets and company objectives
• Proactively engage assigned accounts to identify new business opportunities and strengthen relationships
• Manage daily customer RFQs by preparing quotes accurately and promptly using the Sales Associates quoting tool
• Serve as the first point of contact for all operational issues including RMAs, QA matters, and credit discrepancies
• Provide support for backup customer accounts during team member absences

About you

• Diploma in Business, Marketing, or a relevant field of study
• Prior experience of inside sales, preferably in electronic components or a technical distribution environment
• Strong attention to detail, excellent follow-up skills, and effective communication and interpersonal abilities
• Ability to work collaboratively as a team player
• Proficiency in Sales Associates tools used for managing customer RFQ processes
• Functional knowledge of Microsoft Excel (sorting, filtering, VLOOKUP, and basic formulas)
• Basic understanding of semiconductor, passive, interconnect, and electromechanical products, including part recognition and basic cross-referencing