Inside Sales Executive

Company Description BUCHI Malaysia Sdn Bhd specializes in providing innovative, high-quality laboratory and analytical solutions to a wide range of industries, including pharmaceuticals, food and beverages, and environmental testing. With a strong commitment to quality and customer satisfaction, we deliver advanced technologies and professional expertise to help our customers achieve their goals. Based in Shah Alam, we strive to create value through excellent service, innovation, and a customer-centric approach.

Join our team and be part of an organization that values collaboration, continuous learning, and professional development.

Role Description The Inside Sales Executive is a full-time, on-site role based in Shah Alam. This role is responsible for managing inbound and outbound sales activities, including responding to inquiries, preparing quotations, and following up with prospects and existing customers. The Inside Sales Executive will perform lead generation, qualify opportunities, and maintain an accurate sales pipeline using CRM tools. Day-to-day tasks include coordinating with field sales, service and technical teams, providing customer service support, and ensuring timely order processing. The role also involves identifying upselling and cross-selling opportunities, meeting sales targets, and contributing to continuous improvement of sales processes.

Qualifications

• Strong Inside Sales and Lead Generation skills to effectively build and manage a sales pipeline.
• Excellent Communication and Customer Service abilities to interact with diverse stakeholders and provide responsive support.
• Proven Sales capabilities, including negotiation, closing skills, and experience working with sales targets or KPIs.
• Comfort with CRM systems, MS Office tools, and basic data analysis for reporting and forecasting.
• Diploma or degree in Business, Science, Engineering, or a related field is preferred.
• Prior experience in laboratory equipment, scientific instruments, or technical B2B sales is an advantage.
• Ability to work collaboratively in an on-site team environment in Shah Alam, with strong organizational and time-management skills.
• Professional fluency in English, Bahasa Malaysia; additional language skills are beneficial.