Inside Sales Executive

Inside Sales Executive / Senior Inside Sales Executive Broadband, Internet Leased Line (ILL), SD-WAN & Telecom Solutions

Hiring for: A reputed client leading Internet Service Provider & Managed IT Services company
Location: Chinchwad, Pimpri Chinchwad, Pune – Work from Office
Experience: 1–5 years in Inside Sales / Tele-sales / Inbound Sales – Telecom, ISP or Broadband preferred
Employment Type: Full-time, On-roll | 6 days a week, day shift

About the Client

Our client is a reputed, fast-growing Pune-based Internet Service Provider and Managed IT Services company with operations in India, USA and Singapore. It runs its own fiber network serving thousands of homes and businesses across Pimpri Chinchwad and Pune, and offers FTTH broadband, Internet Leased Lines, SD-WAN, managed firewall and enterprise telecom solutions. The client is building a high-performance inside sales desk and wants people who can close on the phone.

The Role

You will be the voice of the brand. You will work inbound leads (website, Google, Meta ads, WhatsApp, IVR, walk-in enquiries) and run outbound calling campaigns to convert prospects into paying customers – over phone, WhatsApp, email and video call. No field travel. You close B2C broadband end-to-end from the desk, and you qualify, pitch and close B2B connectivity deals (ILL, SD-WAN, telecom products) with support from the solutions and field teams.

Key Responsibilities

A. B2C Broadband (FTTH)

• Respond to every inbound lead within 5 minutes – calls, WhatsApp, web forms and ad leads.
• Check feasibility, recommend the right plan (speed, OTT bundle, tenure) and close the sale on call.
• Collect KYC documents and advance payment digitally (UPI / payment link) and book the installation slot.
• Upsell 6/12-month prepaid plans and higher speeds; run renewal, win-back and referral calling campaigns on the existing base.
• Follow up until activation is complete and the customer is happy.

B. B2B / Enterprise (ILL, SD-WAN & Telecom Products)

• Run outbound calling, email and LinkedIn / WhatsApp sequences to SMEs, factories, offices, hospitals, schools and IT parks in Pune and PCMC.
• Qualify requirements: bandwidth, number of locations, current ISP, uptime needs, budget and decision-maker.
• Pitch Internet Leased Line (1:1 dedicated bandwidth), business broadband, SD-WAN, MPLS / P2P, static IPs, SIP trunk / IP-PBX / VoIP, managed Wi-Fi and managed firewall.
• Coordinate feasibility with the network team, prepare quotations and proposals, run virtual demos / video meetings and close deals.
• For large or multi-location deals, book qualified meetings for the field / key account team and co-own the closure.
• Follow through on PO, CAF / KYC documentation, activation and first invoice collection.

C. CRM & Reporting

• Log every call, lead status and next step in the CRM (Zoho) – no lead left without a follow-up date.
• Share daily call and conversion reports; give feedback to marketing on lead quality.

Daily / Monthly KPIs

• 80–100 calls per day; 2.5+ hours of talk time.
• Inbound lead response time: under 5 minutes.
• B2C: 50 new broadband activations per month (Executive) / 70 (Senior Executive).
• B2B: 15 qualified meetings / demos per month and 75,000 new Monthly Recurring Revenue (MRR) per quarter (Executive) / 1,50,000 (Senior Executive).
• Lead-to-sale conversion of 20%+ on inbound broadband leads; 100% CRM updates.

Who You Are

• Graduate in any discipline.
• 1–5 years in inside sales, tele-sales or inbound sales – broadband, ISP, telecom, SaaS or IT services preferred.
• Confident, clear communicator on the phone; can handle objections and close without meeting the customer.
• Understands or can quickly learn bandwidth, ILL vs broadband, static IP, uptime SLA, SD-WAN and failover basics.
• Fluent in Marathi, Hindi and English; good written English for email and WhatsApp.
• Comfortable with CRM, dialer, WhatsApp Business, Excel / Google Sheets.
• Target-driven, disciplined and consistent.

Compensation – Fixed Salary

• Inside Sales Executive: 2.4 – 3.6 LPA fixed
• Senior Inside Sales Executive: 3.6 – 5.4 LPA fixed
• Final fixed pay based on experience and current CTC.

Incentive Plan (Uncapped – Paid Monthly)

1. B2C Broadband – per activation

• Incentive Extra
• win-back closed by you: 50 per customer.
• Accelerator: 100–149% of monthly target = 1.25x on all activations; 150%+ = 1.5x on all activations.
• Gate: incentives start at 60% of monthly target.

2. Internet Leased Line (ILL)

• Closed by you end-to-end: 3% of first-year contract value (ACV).
• Qualified meeting handed to field team that converts: 1.5% of first-year ACV.
• Upgrade / additional location on existing account: 1.5% of incremental ACV.

3. SD-WAN & Managed Network Services

• Closed by you: 4% of first-year recurring contract value | Co-closed with field team: 2%.

4. Other Telecom Products (MPLS / P2P, SIP trunk, IP-PBX / VoIP, static IP, managed Wi-Fi, firewall)

• 2.5% of first-year contract value.

Incentive payout rules

• B2C incentive is paid with next month's salary after activation and payment receipt.
• B2B incentive is paid 50% on activation and 50% after 3 months of on-time customer payment.
• If a customer disconnects within 90 days, the related incentive is adjusted.

Earning example: An Inside Sales Executive who closes 70 broadband activations (mix of plans) and one 5 lakh/year ILL deal in a month earns roughly upto 55,000+ in incentive on top of fixed salary.

Bonus (Separate from Incentive)

• Quarterly Performance Bonus: 10,000 at 110% of quarterly target; 20,000 at 130%+.
• Big Deal Bonus: 7,500 for any single B2B deal you close or source with first-year value of 10 lakh or more.
• Fastest Responder Bonus: 2,000 per month for 95%+ inbound leads answered within 5 minutes.
• Star Performer of the Month: 5,000 + recognition.
• Annual Performance Bonus: up to 10% of fixed CTC on achieving annual revenue target.

Benefits

• Mobile & data allowance.
• PF, ESIC (as applicable) and group health insurance.
• Paid leave and festival holidays.
• Structured product and sales training – telecom, SD-WAN and networking basics.
• Free home broadband connection for confirmed employees.
• Comfortable office in Chinchwad – no field travel.

Career Path

Inside Sales Executive Senior Inside Sales Executive Team Lead – Inside Sales / Key Account Manager Sales Manager. Performance reviewed every 6 months; high performers can move up within 12–18 months.

Why Join

• Reputed, established brand with a steady flow of inbound leads – you spend time selling, not hunting for numbers.
• Own fiber network – faster feasibility and activation, easier closures.
• Complete product basket: home broadband to enterprise ILL, SD-WAN and managed security.
• Uncapped incentives, transparent payout, monthly payment.

Hiring Process: Telephonic screening Mock sales call / role-play Interview with Sales Manager Final discussion with Director Offer within 48 hours.