Inside Sales Executive

Key Responsibilities

1. Calling & Customer Communication

• Make daily outbound calls to existing and potential customers.
• Handle incoming customer calls and product inquiries.
• Explain company products, including TIG Wire, MIG Wire, Welding Consumables, Welding Machines, and Accessories.
• Contact new customers to generate business opportunities.
• Follow up with customers regarding inquiries, quotations, and pending orders.

2. Lead Generation & Sales

• Identify potential customers through calling, online platforms, and company databases.
• Generate new sales inquiries and develop customer relationships.
• Understand customer requirements and recommend suitable products.
• Convert inquiries into orders and achieve assigned sales targets.
• Reactivate inactive customers and maintain regular contact with existing customers.

3. Quotation & Order Processing

• Prepare and share quotations with customers.
• Follow up on submitted quotations and negotiate prices as per company policy.
• Coordinate with customers for Purchase Orders (POs) and Sales Orders.
• Coordinate with the accounts, stores, and operations teams for order processing and dispatch updates.
• Maintain records of inquiries, quotations, orders, and customer follow-ups.

4. Customer Relationship Management

• Maintain professional relationships with customers over calls, WhatsApp, and email.
• Respond to customer questions regarding product specifications, prices, availability, and delivery timelines.
• Handle customer complaints and coordinate with the concerned department for resolution.
• Ensure timely follow-up and customer satisfaction.

5. Reporting & Documentation

• Maintain daily calling and sales activity reports.
• Update customer information and follow-up status in Excel/CRM or the company system.
• Track inquiries, quotations, Purchase Orders, and order conversions.
• Submit daily work reports to the reporting manager.
• Achieve daily calling targets and monthly sales targets assigned by management.

Required Skills & Qualifications

• Minimum 12th Pass; Graduate candidates preferred.
• Experience in telecalling, inside sales, customer service, or B2B sales will be preferred.
• Good communication skills in Hindi and Gujarati; basic English communication preferred.
• Basic computer knowledge, MS Excel, email, and WhatsApp.
• Confidence in making sales calls and convincing customers.
• Good follow-up, negotiation, and customer-handling skills.
• Target-oriented, disciplined, and willing to learn about industrial products.

Performance Indicators (KPIs)

• Number of calls made per day.
• Number of new customer inquiries generated.
• Number of quotations shared and followed up.
• Number of orders converted.
• Monthly sales achievement.
• Customer follow-up quality and customer retention.

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person