Inside Sales Executive

About IndoWorld Visa & Education Services

IndoWorld Visa & Education Services provides professional guidance to individuals and families exploring international travel, overseas education, work opportunities, and immigration pathways. We believe in honest advice, transparent communication, and responsible client guidance.

Job Summary

We are looking for a confident, articulate, and client-oriented Inside Sales Executive to interact with prospective clients, understand their requirements, explain our services, and guide them through the consultation and enrollment process.

This is an office-based, front-end client interaction role focused on counselling, relationship building, inquiry management, follow-ups, and enrollment. The position is not related to visa documentation, application preparation, or backend processing.

Key Responsibilities

• Handle inquiries from prospective clients through phone calls, WhatsApp, and other communication channels.
• Understand clients’ travel, study, work, and immigration objectives and identify their service requirements.
• Explain relevant visa, immigration, and overseas education services, including the consultation process and next steps.
• Conduct professional consultations and help prospective clients understand the services appropriate to their requirements.
• Follow up with prospective clients, address their queries, and maintain consistent communication throughout their decision-making process.
• Build professional relationships with clients through effective communication, active listening, and transparent guidance.
• Guide interested clients through the enrollment process and coordinate the initial onboarding.
• Maintain accurate inquiry details, follow-up records, and client interaction updates in the CRM.
• Coordinate with the relevant internal team to ensure a smooth transition after enrollment.
• Develop and maintain a sound understanding of the company’s services and service processes.

Skills and Qualifications

• Excellent verbal communication and interpersonal skills.
• Confidence in handling phone conversations and face-to-face client interactions.
• Strong listening, counselling, follow-up, and relationship-building abilities.
• Ability to explain services clearly, address client concerns, and guide decision-making professionally.
• A proactive, organized, and client-focused approach.
• Basic computer proficiency and willingness to work with CRM software.
• Prior experience in inside sales, admissions counselling, client counselling, relationship management, or a similar client-facing role is preferred.
• Experience in visa consultancy, immigration, overseas education, or other service-oriented industries will be an advantage.

Candidates with strong communication skills and a willingness to learn about visa and immigration services are encouraged to apply.

Important Role Clarification

This position focuses exclusively on front-end client interaction, counselling, inquiry follow-ups, relationship management, and enrollment.

• It does not involve visa application preparation, form filling, document verification, visa file preparation, or backend processing.