Inside Sales Executive - EMEA Shift

Responsibilities:

• Handle customer enquiries and own the end-to-end quotation lifecycle – RFQ receipt and logging, quote preparation in the ERP system, line-by-line quoting with stock / lead-time / condition / certification checks, price resolution, sourcing, through to quotation finalization and delivery;
• Work closely with the Outside Sales team to identify sales opportunities and drive business growth;
• Source non-stock requirements via ILS and approved channels; propose airworthy alternatives and equivalents; manage special scenarios such as AOG, scarce and obsolete parts, and reduced-certification requests;
• Track quotations through to successful sales closure; process customer and vendor orders; follow up shipments and the export-license critical path; keep B2B SO/PO ship-date confirmations timely and accurate; clean up aging SOs;
• Drive value-adding sales behaviors – must-quote coverage, vendor discount requests, up-/cross-sell conversion, and customer data enrichment;
• Adopt AI-assisted quoting tools as the default quoting path to improve quote speed, accuracy and consistency; maintain full export-control and certification compliance; and perform any other duties as assigned by the Company.

Requirements:

• Minimum 2 years of relevant experience in aviation sales, customer service or sales support is required;

• Knowledge of import/export sales and shipping; awareness of export-control and airworthiness certification requirements (e.g. FAA 8130-3 / EASA Form 1) an advantage;

• Experience in aircraft parts, aviation materials, aviation supplies, MRO or aviation aftermarket distribution is required;

• Fluent in English to support real-time EMEA customer communication (knowledge of other languages an advantage);

• Higher Diploma or equivalent experience;

• Proficient in Microsoft Office; quick to adopt ERP quoting systems and AI-assisted quoting tools;

• Commercially astute with structured, margin-driven pricing discipline (pricing best practice training provided); highly organized with strong documentation and follow-up rigor; good team player, willing to learn and self-motivated.

• Working Shift: 14:00 - 24:00 (Training: 09:00 - 18:00)