Inside Sales Executive / Walkin drive

Key responsibilities:

• Handle patient enquiries through phone calls and other online channels.
• Understand the patient's back, neck or joint-pain concerns and communicate with empathy.
• Explain QI Spine's consultation and treatment process, pricing and payment options.
• Schedule appointments and coordinate patients with the appropriate clinic/doctor.
• Follow up with leads who have made enquiries but haven't yet booked or started treatment.
• Convert enquiries/consultations into treatment enrollments and achieve monthly sales/revenue targets.
• Maintain accurate patient information and follow-ups in the CRM/software.
• Handle objections and patient questions professionally.
• Coordinate with clinic and operations teams to ensure a smooth patient journey.
• Prepare daily/weekly reports covering calls, follow-ups, conversions and revenue.

Typical KPIs:

• Lead-to-consultation conversion
• Revenue generated
• Number/quality of follow-ups
• Patient engagement and satisfaction
• Monthly sales target achievement

Eligibility/skills:

• Graduate in any discipline is generally acceptable.
• Experience in inside sales, telecalling, patient counselling or sales.
• Excellent English/Hindi communication and convincing/counselling skills.
• Strong listening and interpersonal skills.
• Target-oriented and comfortable making frequent calls.
• Basic MS Excel and CRM/software knowledge.

Interested Candidates can contact on [email protected] / 8691079889