Inside Sales – Houston, TX

About BCS

Building Controls & Solutions (BCS) is a premier distributor and solutions provider in the Building Automation industry. We partner with top manufacturers to serve mechanical, electrical, and controls contractors, delivering products and services including HVAC controls, gas detection, access control, lighting systems, analytics, and IoT solutions.

With a strong local branch presence, extensive inventory, and dedicated technical support teams, BCS helps customers succeed on complex commercial building projects.

Position Overview

We are seeking a motivated, customer-focused Inside Sales to join our Houston branch team. This position combines inside sales, customer service, and hands-on warehouse operations.

The ideal candidate enjoys building customer relationships, identifying sales opportunities, and ensuring orders are processed and fulfilled accurately and efficiently. This role plays a key part in growing branch sales, providing exceptional customer service, and maintaining smooth day-to-day branch operations.

Key Responsibilities:

Inside Sales & Customer Service

• Support initiatives to grow counter traffic and local service area sales
• Drive inside sales through upselling, cross-selling, and proactive quote follow-ups
• Partner with outside sales, vendors, and internal teams to ensure timely order fulfillment
• Guide customers through technical product selection and the sales process
• Educate customers on products, services, and technical capabilities
• Manage and grow house account sales while meeting gross margin goals through effective pricing
• Set and manage customer expectations for pricing, availability, lead times, and deliveries
• Prepare accurate quotes, convert opportunities into orders, and process sales and purchase orders
• Conduct outbound sales calls, prospecting, and regular customer follow-ups to identify new business opportunities
• Handle customer inquiries, order tracking, and issue resolution
• Assist with training and mentoring junior counter staff
• Share best practices within the branch and across other BCS locations

Warehouse Operations, Inventory Management & Returns

• Manage daily shipping and receiving activities, including inspecting incoming shipments, verifying quantities against purchase orders, and accurately recording receipts in the system
• Pick, pack, and ship customer orders accurately and on time, coordinating with carriers and customers as needed
• Maintain a clean, organized, and safe warehouse and sales counter environment, including daily product restocking and organization
• Perform regular cycle counts and assist with quarterly and annual physical inventories to ensure inventory accuracy
• Monitor inventory levels, resolve discrepancies, and assist with replenishment to maintain appropriate stock availability
• Proactively identify and reduce slow-moving and obsolete inventory through transfers, online resale channels, and other disposition methods
• Process customer returns, warranty claims, and Return Material Authorizations (RMAs) accurately and within vendor requirements
• Coordinate with vendors to ensure timely processing of returns, issuance of credits, and resolution of shipment discrepancies
• Communicate return status, order updates, and resolutions to customers
• Assist with material handling and forklift operations as trained and authorized
• Other duties as assigned

Qualifications

• 2+ years of inside or counter sales experience, preferably in distribution or wholesale
• Strong communication, organizational, and customer service skills
• Proficiency with CRM, order entry, and inventory management systems
• Technical product knowledge required; experience in HVAC, controls, or building automation preferred
• Demonstrated ability to perform outbound sales calls, develop customer relationships, and identify sales opportunities
• Ability to balance customer-facing sales responsibilities with hands-on warehouse and inventory operations
• Experience with shipping, receiving, inventory control, or warehouse operations preferred
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Self-motivated, dependable, and willing to take initiative to support overall branch success

What We Offer

• Competitive base salary plus uncapped performance-based commissions
• Comprehensive benefits including health, dental, vision, and 401(k)
• Structured onboarding and product training
• Career advancement opportunities in a supportive team culture
• Access to industry-leading manufacturers and technical expertise

Physical Requirements

• Prolonged periods of standing and computer work
• Ability to lift up to 45 pounds
• Ability to perform hands-on warehouse duties, including material handling and stocking
• Valid driver's license required

Additional Information

• Location: Houston, TX
• Reports To: Albert Braddick
• FLSA Status: Salaried Exempt
• Light travel may be required
• Background check required following a conditional job offer

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required of the employee.

Learn More About BCS

Website: https://www.building-controls.com/

LinkedIn: https://www.linkedin.com/company/buildingcontrolsandsolutions/