Inside Sales - Junior Account Representative

INSIDE SALES - JUNIOR ACCOUNT MANAGER

About Us

Northland Floral continues to grow, and we’re seeking a Junior Account Manager to join our in-office team. This is an inside sales role that blends customer service with proactive sales responsibilities, including order processing, account support, and outbound customer outreach.

This role is well suited for someone with solid sales and service experience who is comfortable managing incoming inquiries while also building relationships and driving sales growth. We’re looking for someone who goes beyond transactional service - someone who actively contributes to strengthening customer relationships and growing the business.

Key Responsibilities

• Provide inside sales and service support to assigned customers with product recommendations, cross-selling, and upselling
• Manage inbound customer inquiries, identify opportunities, and make calls to grow existing accounts, develop leads and earn expanded business.
• Accurately enter, review, and maintain high volumes of customer orders, account information, and delivery timelines, resolving any discrepancies before processing
• Support Key Account Manager with account administration, order management, and follow-up on resolution of customer requests

Qualifications

• 3+ years of relevant experience in inside sales, account support, sales administration, or a similar customer-facing role
• Strong organizational skills with the ability to manage a large volume of transactions, requests, and competing priorities
• Strong communication and relationship-building skills
• Proficiency with Microsoft Office, with the ability to quickly learn and adapt to new systems and platforms.
• Experience in mass-market retail, consumer packaged goods (CPG), floral, grocery, or a related industry is an asse

Salary: $48 000 - $52 000

This posting is for an existing open position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Northland Floral Inc. is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified individuals. Accommodations are available upon request for all aspects of the selection process.

Job Types: Full-time, Permanent

Pay: $48,000.00-$52,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care

Work Location: In person