Inside Sales Lead

Who you are

• We're looking for someone who's built a sales motion from scratch before: commercially sharp, hands-on, and just as comfortable shaping strategy as closing a deal themselves
• Full-cycle sales experience: has run a complete sales motion before, from strategy through to closing, not just managed one that already existed
• Data-literate and commercially numerate: comfortable reading benchmarking data, sizing opportunity and building a forecasting model with Finance
• Pipeline and mechanism design: able to design how pipeline gets built, tracked and reported, ideally with RevOps support
• Cross-functional delivery: gets real output from Marketing and an outreach partner without owning either function directly
• Risk judgement on complex deals: able to spot when an expansion opportunity needs careful sequencing to protect the wider account
• Builder, not inheritor: genuinely energised by standing up something from nothing
• Collaborative without authority: motivates others to prioritise this work alongside their day job
• Strategic and hands-on in the same week: equally comfortable shaping strategy and getting into an individual deal or coaching conversation
• Drives visibility: makes sure the business notices and keeps investing in this work
• Comfortable with ambiguity: the shape of this role, and what it becomes if it works, isn't fixed yet

What the job involves

• At Zinc, we're rapidly technologising how we serve candidates, recruiters, and customers, without eroding what makes our service genuinely good. The Expansion Lead is a new, senior individual-contributor hire reporting to Rakeem, and will be brought in to own a £30M+ expansion opportunity (cross-sell into existing accounts and geo/subsidiary growth) that's currently unowned
• This role exists to build and run that motion directly and to spot more expansion opportunities within the renewal conversations the Account Management team are already having
• You'll own expansion revenue across cross-sell and geographic growth, addressing a pipeline that today goes largely unclaimed because our account management team, focused on retention, doesn't have the capacity to chase it proactively
• This is a build role. If it proves out, it becomes the seed of a wider Customer Revenue Growth team spanning upsell, cross-sell and expansion. We're starting narrow on purpose (a small number of clearly defined plays, broadened as they prove out)
• Own two growth plays: cross-sell (new products into existing accounts) and geographic/subsidiary expansion (opening up new markets within accounts we already serve). Volume-driven, market-led upsell stays with the AM team as part of renewals; this role is about the pipeline nobody currently owns
• Design how expansion pipeline gets built, tracked and reported, and keep forecasting reliable in partnership with Finance and RevOps
• Work alongside a paired outreach role that handles prospecting volume, so you can stay focused on strategy and the highest-value conversations rather than volume outbound
• Work with Marketing on lifecycle campaigns (usage triggers, NPS, engagement signals) that scale outreach without replacing genuine, relationship-led conversations

Benefits

• 24 days holiday + Bank Holidays + your birthday off
• Apple laptop and latest tech gear for your home workstation
• £1200 annual benefits allowance (ThanksBen, from month 2)
• Early finish Fridays (16:00)
• Yearly company Retreat
• Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to MoreHappi coaching