Inside Sales Lead

Essential responsibilities: first 60 days

• Complete the entire assigned five-week sales agent training program and pass the established agent certification requirements.
• Learn PODS products, service options, quoting and pricing processes, sales technology, customer journey, compliant sales practices, and escalation procedures.
• Participate in monitored live sales practice, demonstrate discovery, value articulation, objection handling, closing, and accurate system documentation.
• Shadow experienced supervisors; learn reporting, staffing, schedule adherence, performance management, timekeeping approval workflows, and customer escalations.
• Practice call evaluation, structured coaching, team huddles, conflict resolution and performance feedback under a designated leader’s supervision.
• Complete a 30-day team action plan and all formal leadership readiness assessments; maintain records of training evidence and feedback.

Future Responsibilities to Support Sales Team Growth

• Lead and develop approximately 15 experienced sales agents on the Sales and Service Center floor through live call feedback, structured sales teaching, daily coaching and measurable individual action plans.
• Own the assigned monthly team sold-container quota (approximately 1,200 containers as an initial planning baseline, pending approval), close rate, conversion and productivity performance; monitor leading indicators daily.
• Assess calls and results; create personalized coaching plans, document commitments, and track skill improvement and sales results.
• Provide timely guidance, troubleshoot issues, manage customer and agent escalations, and reinforce service quality and compliant selling.
• Monitor attendance, workforce adherence and agent productivity; review and approve timesheets within delegated authority and policy.
• Conduct team meetings and one-on-ones; recognize performance, give performance feedback and escalate personnel matters appropriately.
• Report risks, progress, and action plans to Sales leadership; collaborate with Training, Sales Operations, Workforce Management and HR.

Minimum and preferred qualifications

• Relevant sales or customer-facing experience
• Demonstrated potential to coach and influence others
• Strong communication, sound judgment, comfort with performance data, and proficiency with standard business technology.
• Ability to complete PODS agent sales training and leadership certification.
• Frontline inside-sales/contact-center selling experience,
• Demonstrated ability to teach selling skills and improve conversion, successful real-time coaching of experienced agents
• KPI fluency
• Strong follow-through under competing priorities
• Success in quota-driven sales.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.