Inside Sales Manager

Job Summary

• Responsible for driving sales growth, managing key client relationships, developing new business opportunities, leading the sales team, and achieving revenue targets for the corporate gifting business.

• Key Responsibilities
  Sales & Revenue Generation :

  • Achieve monthly, quarterly, and annual sales targets.
  • Develop and execute sales strategies to drive business growth.
  • Generate new business opportunities through prospecting, networking, and referrals.
  • Identify and convert qualified leads into long-term clients.
  • Manage the complete sales cycle from inquiry to order closure.

• Business Development:

  • Expand the corporate client base across industries.
  • Build relationships with HR, Admin, Procurement, Marketing, and Leadership teams of client organizations.
  • Identify opportunities for repeat business, upselling, and cross-selling.
  • Track market trends and competitor activities.

• Client Relationship Management:

  • Maintain strong relationships with existing clients.
  • Ensure timely follow-up on inquiries, quotations, and proposals.
  • Handle client escalations and ensure customer satisfaction.
  • Conduct regular client meetings and business reviews.

• Team Management:

  • Lead, mentor, and motivate the sales team.
  • Monitor team performance and sales activities.
  • Set KPIs and sales targets for team members.
  • Conduct regular sales reviews and coaching sessions.

• Proposal & Order Management:

  • Review and approve quotations and commercial proposals.
  • Coordinate with sourcing, operations, and production teams for order execution.
  • Ensure smooth order processing and timely delivery.
  • Monitor large and key accounts throughout project completion.

• Reporting & Analysis:

  • Maintain accurate sales pipeline and forecast reports.
  • Track conversion rates, revenue, and profitability.
  • Prepare weekly and monthly management reports.
  • Manage CRM records and sales documentation.

Key Performance Indicators (KPIs)

• Revenue Achievement
• Gross Margin Achievement
• New Client Acquisition
• Lead-to-Conversion Ratio
• Repeat Business Percentage
• Average Order Value
• Team Sales Performance
• Client Retention Rate
• Collection and Payment Recovery