Inside Sales Manager

Role & responsibilities

*Key Responsibilities*

1. Lead, mentor, and manage a team of Pre-Sales/Inside Sales Executives to achieve daily, weekly, and monthly targets.

2. Ensure timely outbound calls to prospective customers for lead generation, qualification, and appointment scheduling.

3. Qualify customer requirements and identify genuine sales opportunities before handing them over to the sales team.

4. Monitor team performance through KPIs such as calls made, talk time, lead conversion, qualification rate, and productivity.

5. Review call recordings regularly to evaluate communication quality, adherence to process, and customer handling skills.

6. Conduct regular coaching sessions and provide constructive feedback to improve individual and team performance.

7. Prepare and share daily, weekly, and monthly performance reports with management.

8. Ensure accurate CRM updates, lead tracking, and proper follow-up by the team.

9. Coordinate with Sales, Marketing, and Operations teams to improve lead quality and conversion.

10. Identify process improvement opportunities and implement best practices to enhance team efficiency.

11. Conduct team huddles, motivate team members, and drive a high-performance sales culture.

12. Ensure compliance with company SOPs, calling standards, and customer service guidelines.