Inside Sales Officer

Active in more than 20 African countries, SMT offers the whole range of Volvo equipment: Volvo Construction Equipment, Volvo Trucks, Volvo Buses, and marine & industrial engines with Volvo Penta.

We are also the official dealer of SDLG, Dressta, Sennebogen Green Line, Mack Trucks and Marcopolo buses. In its subsidiaries, SMT Africa has a permanent stock of trucks, machinery, and parts ready to be delivered.

Responsibilities

As Inside Sales Representative, you accurately manage customer's orders via the business ERP system and in a timely manner; keep logistics and sales teams continuously updated on the status of the orders. You're fully involved with warehouse management team to coordinate and secure supply of orders.

• Single point of contact between the supplier and our African subsidiaries / customers ;
• Responsible for the entire customer/subsidiaries order process from A-Z in the different ERP systems ;
• First point of contact for the subsidiaries in Africa in terms of trade compliance issues, order processing, pricing and claims ;
• First point of contact for the suppliers in terms of backorders, discrepancies, lead-times, pricing, etc ;
• Full ownership of your files by instructing the shipping department , warehouse and suppliers ;
• Weekly meetings with the African customer / subsidiaries , sales, shipping department, management and suppliers ;
• Conduct data management activities using the ERP.

Profile

• Bachelor’s degree in either, Sales, Foreign Trade or Admin - or equivalent through experience ;
• 5 years of experience in sales or customer service environment ;
• You are able to work independently as part of a team ;
• You are able to build and manage constructive relationships with customer/subsidiaries, showing your commercial and customer service attitude ;
• You have excellent organization skills supported by a good technical/product knowledge ;
• Excellent computer proficiency in Excel as well as Microsoft office package and ERP systems ;
• Language knowledge (by order of importance): French / English / Dutch.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.