Inside Sales Professional

American Colors, Inc.

American Colors, Inc. is a customer-focused manufacturer of liquid colorants, pigment dispersions, and specialty chemicals serving a wide range of industries, including paints and coatings, adhesives and sealants, composites, films, plastics, coated fabrics, asphalt, grout, and agriculture. We are committed to delivering innovative solutions, technical expertise, and exceptional customer service to customers throughout North America.

Position Summary

The Customer Service Representative serves as a primary point of contact for customers and plays a critical role in ensuring a positive customer experience. This position is responsible for processing customer orders, maintaining customer information, coordinating with internal departments, and providing timely communication regarding products, orders, and customer inquiries.

The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced manufacturing environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels.
• Enter and manage customer purchase orders accurately within the ERP system.
• Provide customers with product, pricing, availability, shipping, and service information.
• Coordinate closely with sales, production, logistics, and other internal teams to support customer needs.
• Maintain accurate customer records, including pricing, delivery locations, packaging requirements, shipping instructions, and account notes.
• Monitor open orders and proactively communicate updates, delays, or issues to customers.
• Investigate and assist in resolving customer concerns, complaints, and service issues while accurately documenting information within company systems.
• Support order fulfillment activities to ensure timely and accurate delivery of products.
• Contribute to continuous improvement efforts that enhance customer satisfaction and internal processes.

Qualifications:

• Associate's degree, Bachelor's degree, or equivalent customer service experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in data entry.
• Effective organizational and time management skills.
• Proficiency with Microsoft Office applications and business software systems.
• Ability to prioritize multiple tasks while maintaining a high level of customer service.
• Ability to work independently and collaboratively within a team environment.
• Customer-focused mindset
• Professional and courteous communication style
• Strong problem-solving and critical-thinking skills
• Sense of urgency and responsiveness
• Adaptability and flexibility in a changing environment
• Ability to build positive relationships with customers and coworkers

What We Offer:

• Health, vision, and dental insurance
• Short-term and long-term disability insurance
• Paid Time Off
• 401(k) with company match
• ESOP – Employee Stock Ownership Plan
• Profit-sharing bonus program
• Continuing education and tuition reimbursement opportunities

Pay: From $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person