Inside Sales Representative, Bilingual

Company Overview
Hardware Resources is a leading provider of cabinet hardware, cabinetry, and kitchen and bath products, headquartered in Bossier City, LA, with additional offices in Dallas, TX, and York, PA. Through its family of companies—including Top Knobs, Watermark, and Water Street Brass—and its in-house brands North Point Cabinetry, Wolf Home Products, Harney Hardware, and Task Lighting, the organization designs, manufactures, and distributes a comprehensive range of high-quality products nationwide.

Today, all brands within the portfolio share a strong reputation for quality, design, and customer service, offering employees competitive pay, opportunities for career growth, and a robust benefits package including PTO, paid holidays, 401(k), and medical, dental, vision, and life insurance.

Job Overview
The Hardware Resources division is seeking an experienced and motivated individual to join our team and become a key contributor to our continued rapid growth. One of the reasons for our success and longevity in the industry is an outstanding combination of sales teams that reach our customers. We deliver our value proposition and drive revenue across our thousands of customers in the US and Canada. This is a sales role designed around teamwork in a business-to-business sales environment. Each Inside Sales Representative is paired with 2 Outside Sales Representatives to generate and increase revenue, exceed monthly sales plans, and grow territory penetration across all brands. The person filling the role must expand the Hardware Resources and Top Knobs product offering within existing customers, as well as identify viable prospects, turning them into long-term customers.

Key Duties and Responsibilities

 Inside Sales Representatives will hunt for new business and supplement our existing outside sales force.

 Represent Hardware Resources across all customer channels (manufacturing, showroom, retail).

 Generate and drive new business in our existing customer base, communicating our entire product line.

 In conjunction with your outside sales representatives, prospect for new business, generate leads, and close sales opportunities.

 Handle all new account openings and fully execute the sales cycle.

 Identify and build working relationships with customers and prospects.

 Increase share of existing accounts’ spend.

 Introduce and gain market share as each brand expands their existing lines and add new lines to current portfolios.

 Maintain highest level of personal knowledge on products offered the market dynamics and competition.

 Maintain all call notes in the CRM tool.

 Build relationships within the Customer Service, Credit, Product Management, Marketing, and other departments to ensure the highest levels of customer satisfaction.

 Primary point of contact for designated prospects and accounts in assigned territories.

 Responsible for 30 quality outbound calls and/or 2+ hours of quality talk time per day.

 Must conduct affairs of company and interactions with suppliers and customers in a professional and ethical manner at all times.

Skill & Knowledge Requirements

 Professional sales skills and the understanding of selling processes

 Multi-tasking, strong organizational and time management skills

 Strong influence and collaboration skills, including demonstrated ability to coordinate work effectively with outside sales partner, and customer service representative

 Basic business acumen in order to analyze and discuss customer operations

 Basic proficiency with Microsoft Word, Excel and Power Point required

 Knowledge of the construction cycle, hardware and/or retail preferred

 English/Spanish Bilingual

Education and experience

 Associates degree is preferred. Applicable industry experience may also be considered

 One year of previous inside sales experience or retail experience preferred

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Irving, TX 75038