Inside Sales Representative

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the job

As a Sales Representative, your sales expertise combined with your communication skills and analytical abilities will be used to help new and existing businesses grow. An opportunity to work with one of the world’s best clients in the website and domain hosting business. Using your influencing and relationship-building skills, you will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services. You anticipate how decisions are made, persistently explore and uncover the business needs of your clients.

Salary: Base pay of CAD 20/hour with additional bonus earning potential between 5% to 15% based on KPI achievement of set targets, paid monthly.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Engage and influence assigned clientele by applying specialized training, maintaining rigorous standards, and leveraging deep-level insights to drive customer success, upsell strategies, and robust relationship management.
• Act as a strategic consultant, guiding customers to optimize their utilization of a sophisticated suite of domain registration and web hosting solutions while representing a premier global leader in the technology sector.
• Achieve and exceed designated sales performance targets.
• Deliver a consistently superior customer experience while prioritizing the attainment of assigned sales quotas and organizational KPIs.
• Provide expert recommendations to facilitate the achievement of client business objectives, identifying opportunities for upselling core products and advanced platform features.
• Develop and maintain mastery of one or more core product segments to serve as a subject matter expert.
• Manage a high-frequency workflow of prospective client interactions via telephone, aligning tactical support with strategic business opportunities.
• Orchestrate daily operations with autonomy and proactivity, centering activities on evolving customer requirements and performance incentives.

Job Requirements:

• Associate’s degree or certification from an accredited program for technical and/or GED/ High school education required.
• 1 year+ experience in customer service or prior work experience dealing with the public as a sales agent (preferred)
• 1 year+ of experience troubleshooting basic hardware, software, or connectivity issues (preferred) and related tech support experience
• Strong verbal and written communication skills to pitch on the phone and compose compelling
• Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets
• Proven track record of target overachievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas.

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid training, 2 weeks annual leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• On-site for the first 3 months of employment, and hybrid afterwards.
• Training Hours of Operations: 8 weeks of training from 9AM - 6PM.
• Hours of operations: The program operates 7 days a week, 9 hours a day with a shift window between 9:00 am to 11:00 pm ET. The shift schedule may be subjected to monthly updates.

Location

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.