Inside Sales Representative

• Cultivate customer relationships that ensure long term retention and future sales opportunity.
• Handle inbound, unsolicited prospect calls and convert them into sales. Accurately calculate price quotations, discuss credit terms, prepare sales orders and compile reports with accuracy.
• Respond and follow up with customers in a timely and professional manner.
• Investigate and expedite the resolution of customer problems and complaints while managing expectations.
• Source and purchase irregular and/or out of stock items while following up to ensure on-time delivery.
• Update changes to existing accounts and enter new customer information into corporate database.
• Conduct proactive sales efforts to expand business including cold calling prospects.
• Collaborate with management to determine effective strategic sales approaches.
• Other duties as assigned.

Accountabilities of this role are listed below, but are not limited to the following:

• Achieving or succeeding monthly sales quotas as determined by management
• Assisting in the resolution of customer issues as necessary. Producing and submitting reports, documentation as directed and specified by management
• Reporting customer complaints to the Inventory/Quality department in a timely manner.
• Educate and close prospects and warm leads.
• Work diligently, efficiently, and closely with the Outside Sales team to meet the expectations of our client base.
• Qualify prospects, develop & maintain customer relationships throughout the sales cycle, and close sales transactions.

Job Requirements

• Post-secondary education and/or experience in cold calling and sales
• Competitive, and self-motivated attitude
• Proficient with MS Office (i.e. Word, Excel, Outlook)
• Strong math aptitude
• Detail oriented
• Strong interpersonal and communication skills
• Strong customer management and follow-up skills
• Problem solving / conflict resolution and negotiation skills
• Ability to work well and excel while working with a team or individual
• Metal Industry experience: 2 years (required)