Inside Sales Representative

About Eastern Industrial Supplies, Inc.

At Eastern Industrial Supplies, we are known for our exceptional company culture, rooted in honoring God in all we do and an unwavering commitment to caring for our team members. As a family-owned and operated enterprise, we embody the spirit of kinship, making Eastern an extraordinary place to work.

Since 1980, we have expanded our footprint across the Southeast (NC, SC, FL, GA, TN, AL), offering an unparalleled learning experience in industrial pipe, valves, and fittings (PVF) and commercial plumbing products. This is your chance to gain extensive, industry-leading knowledge while advancing your career.

Inside Sales Representative - Greensboro, NC

Industrial Sales for the PVF (Pipe, Valves, and Fittings) industry

About the role

As an Inside Sales Representative, you play an essential role in maintaining stellar customer and vendor relationships to help our business thrive. You will also work in Counter Sales where you can increase sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers in the selection and acquisition of needed products. By applying technical knowledge to you will satisfy customer needs.

In addition, you maintain relationships with vendors and manufacturer representatives to streamline order processing. To keep track of order statuses and customer requirements, you consistently review our queue and ensure information is kept accurate. You handle expedited orders to make sure they are fulfilled promptly and delivery dates are processed. Anytime a product or material is returned, you take care of the required paperwork in a timely manner and issue credits to customers in accordance with our policies.

You take great care to educate yourself on all company products to help customers make well-informed decisions. You stay informed on active marketing programs to provide accurate responses to customer inquiries. The job can often be fast-paced, but you are always up for the challenge. You enjoy having a job that uses your strong customer service and business skills to help others, which is why you excel in this position in wholesale distribution selling PVF and other industrial supplies!

QUALIFICATIONS FOR AN INSIDE SALES REPRESENTATIVE

• Ability to multi-task in a fast-paced environment
• Excellent customer service skills
• Experience in writing orders or providing quotes for customers
• Solar Eclipse ERP system experience would be a plus
• Experience in Industrial Distribution - (PVF) Pipe, Vales, Fittings, and commercial plumbing products
• Have a great attitude!

What You will Get from Eastern Industrial Supplies

• Competitive Pay & Benefits: Enjoy a competitive salary, lucrative sales commissions, an annual bonus opportunity, and a comprehensive benefits package including Medical, Dental, Short-Term Disability (paid by the company), and a 401(k) plan with immediate employer match along with Paid Holidays and Paid Time Off (PTO).
• Purpose-Driven Work: Participate in "Eastern Cares" Mission Days-fully PAID days where you can engage in meaningful volunteer work and contribute to causes that matter to you.
• Growth and Development: We are committed to your future, providing training programs, mentorship opportunities, and internal promotions to help you advance in your career.
• Positive Company Culture: Join a supportive, inclusive, and family-like work environment where your contributions are recognized and genuinely appreciated.