Inside Sales Representative

About the Role

We are seeking an experienced Inside Sales Representative II to support promotional and educational outreach to a defined list of healthcare professionals (HCPs). This role engages customers using omnichannel communication (phone and digital platforms) to increase product awareness, strengthen relationships, and drive appropriate adoption within program guidelines. You will be trained to a level comparable to an industry field sales representative and will use only approved materials.

Key Responsibilities

• Deliver compliant, skilled sales presentations to assigned HCP targets (no full call script; follow call guidance and current messaging/POA).
• Engage customers across multiple channels (phone, email, video meetings, co-browsing, web conferencing, etc.).
• Manage a defined territory/call list: plan daily outreach, prioritize based on customer potential and needs, and maintain consistent coverage.
• Build and maintain strong professional relationships; provide excellent customer experience and handle challenging interactions with tact.
• Capture/confirm HCP demographic and practice profile information; document interactions accurately in CRM/telephony systems.
• Promote portfolio offerings and determine customer eligibility for available programs/offers per business rules.
• Adhere to all required training, compliance, reporting, and regulatory standards; escalate issues appropriately when needed.
• Collaborate with team members to balance workloads and ensure territory coverage.
• Meet or exceed performance and service-level goals; share trend feedback and improvement ideas with leadership.

Required Qualifications

• Bachelor’s degree (BA/BS) required
• 2–4 years of demonstrated B2B sales success
• Strong phone presence, consultative selling skills, and ability to tailor messaging based on customer needs
• Excellent organization, time management, and documentation skills
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and comfort using CRM/telephony tools and digital meeting platforms

Preferred Qualifications

• Call center and/or inside sales experience
• Experience in a regulated environment (healthcare strongly preferred)
• Familiarity with healthcare settings (clinics, hospitals, physician offices)
• Knowledge of HIPAA and pharma/medical compliance concepts (e.g., adverse events, product complaints)
• Bilingual English/Spanish

Work Environment / Physical Requirements

• Extended periods seated while using phone and computer; frequent keyboarding and switching between applications
• Moderate noise/vibration typical of a contact center
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions