Inside Sales Representative

P****RINCIPLE RESPONSIBILITIES:

• RFQ
  • Serves as a direct Super Service, Platinum & Silver customer contact for quote processing and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer requirements.
  • Processes Super Service, platinum & Silver customer quotations in a timely and accurate manner.
  • Controls and manages RFQ workflow
  • Reviews and validates quoted delivery with appropriate Production personnel prior to order entry. Prepares written response to Super Service, Platinum & Silver customer if delivery situation has changed.
  • Supplies information to Super Service, Platinum & Silver customers concerning pricing, delivery, technical inquiries, shipment details, etc.
  • Quotation follow up for order execution
• ORDER FEEDBACK
  • Serves as a direct Super Service, Platinum & Silver customer contact for order feedback and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer order requirements.
  • Processes Super Service, Platinum & Silver customer feedback requests in a timely and accurate manner.
  • Controls and manages Feedback Workflow
  • Reviews and validates Super Service, Platinum & Silver customer order deliveries with appropriate Production personnel and prepares a written response to customer if delivery situation has changed.
• ORDERS
  • Supports order booking and administration process
• COMPLAINTS
  • Controls and manages CAT A/B VOC Workflow process
• OTHER
  • Coordinates Fusion Maintenance and Price List Creation
  • KPI Management
  • Investigates and verifies accuracy of all debit and credit adjustments to customer accounts
  • Analyzes project wins and losses.
  • Inside Sales Initiatives
  • Performs other duties as required.

QUALIFICATIONS/EXPERIENCE

• Preferably Honours degree in business management (or similar, e.g., marketing, sales), or Minimum 5 years’ experience in Customer Service / Inside Sales
• Knowledge of Systems Administration and Management
• Excellent PC skills (MSO) / Excellent interpersonal / telephone skills.
• Detail orientated, able to maintain accuracy under pressure

ORGANISATION STRUCTURE

• Reports directly to the Inside Sales  Operations Manager