Inside Sales Representative

Position Summary

We are seeking a motivated and customer-focused Inside Sales Representative to join our team. This role is primarily responsible for generating sales, developing customer relationships, following up on leads, and supporting the overall sales process from initial inquiry through order completion. The successful candidate will combine strong sales and communication skills with excellent organization and attention to detail. In addition to inside sales responsibilities, this position will provide customer support and administrative assistance to ensure customers receive a positive and efficient experience. Although the position is primarily office- or home-based, occasional travel may be required for customer visits.

Key Responsibilities

Sales & Business Development

• Respond to inbound sales inquiries and proactively contact prospective customers.
• Develop and maintain relationships with new and existing customers.
• Identify customer needs and recommend appropriate products or services.
• Prepare quotes, proposals, and sales documentation.
• Follow up on leads, quotations, and opportunities in a timely manner.
• Work toward individual and team sales targets.
• Collaborate with other members of the sales team to maximize sales opportunities.

Customer Support

• Serve as a primary point of contact for customers before, during, and after the sale.
• Respond to customer questions by phone, email, and other communication channels.
• Assist customers with product information, order status, availability, and general inquiries.
• Follow up with customers to ensure satisfaction and encourage ongoing business.
• Build strong, professional relationships with customers and provide a consistently positive customer experience.

Administrative Responsibilities

• Coordinate internally with operations, purchasing, accounting, shipping, and other departments to ensure orders are completed accurately and on time.
• Maintain organized records and ensure company procedures are followed.

Qualifications & Skills

• Previous experience in inside sales, customer service, account management, or a related role.
• Strong verbal and written communication skills.
• Customer-focused approach with the ability to build and maintain relationships.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and follow up consistently.
• Comfortable making outbound sales calls and developing new business.
• Strong attention to detail and accuracy with administrative tasks.
• Proficiency with Microsoft Office
• Experience with CRM, ERP, or other sales/order management systems is an asset.
• Ability to work independently while also collaborating effectively with a team.
• Willingness and ability to travel occasionally as required.

What Success Looks Like

The successful candidate will be someone who can sell confidently, support customers effectively, and keep the administrative side of the sales process organized. They will take ownership of customer relationships, follow opportunities through to completion, and work collaboratively across the organization to deliver excellent service.

This is an ideal role for someone who enjoys a combination of sales, customer interaction, problem-solving, and administrative responsibilities rather than a role focused exclusively on selling.