Inside Sales Representative

Key Responsibilities

Business Development

-Generate new business opportunities through inbound and outbound sales activities.

-Identify customer requirements and recommend suitable IT Infrastructure and technology solutions.

-Build and maintain strong relationships with customers, partners, and distributors.

-Follow up with prospects and existing customers to maximize sales opportunities.

-Achieve monthly, quarterly, and annual sales targets.

Sales Coordination

-Prepare quotations, commercial proposals, and pricing documents.

-Process purchase orders and coordinate with internal teams for timely execution.

-Work closely with procurement, operations, logistics, and technical support teams.

-Track order status, delivery schedules, and customer installations.

-Coordinate payment follow-ups and ensure customer satisfaction throughout the sales cycle.

Customer Relationship Management

-Handle customer inquiries and provide prompt support.

-Maintain accurate customer records and sales activities in the CRM system.

-Develop long-term relationships through regular follow-ups and account management.

Product Knowledge

-Stay updated on IT Infrastructure, Networking, Network Security, Servers, Storage, Cloud, Software Licensing, and System Integration solutions.

-Attend product training sessions and complete required certifications.

Reporting

-Maintain daily sales activity reports and CRM updates.

-Prepare weekly and monthly sales reports.

-Participate in sales review meetings and provide business updates to management.

Required Skills

-2+ years of experience in Inside Sales, B2B Sales, Sales Coordination, or Customer Relationship Management.

-Strong customer handling, lead follow-up, and negotiation skills.

-Experience in quotation preparation, proposal management, and order processing.

-Knowledge of CRM tools such as Zoho CRM, Salesforce, HubSpot, or similar platforms.

-Proficiency in Microsoft Excel, Word, and Outlook.

-Excellent communication, presentation, and interpersonal skills.

-Target-oriented with strong organizational and follow-up abilities.