Inside Sales Representative

Mission & Value

The Inside Sales Representative – Client Solutions plays a critical role in driving after-sales revenue growth by proactively managing quotations, follow-ups, customer outreach, and commercial campaigns related to parts, services, service agreements, and retrofit solutions. This role acts as a commercial engine within the Client Solutions (CS) organization, ensuring that opportunities generated through service activities, install base analysis, and marketing campaigns are actively converted into sales. The position reports directly to the Regional Client Solutions Manager and works closely with Service Coordination, Field Service Engineers, Parts, Marketing, and Sales teams.

Role and Responsibilities

• Prepare, issue, and follow up on quotations for spare parts, service interventions, service agreements (SA/AMC), and retrofit solutions.
• Actively track all quotations from issuance to closure (won / lost), ensuring timely and structured follow-ups.
• Maintain accurate and complete documentation in the CRM for all quotations, customer interactions, follow-ups, and outcomes.
• Proactively engage the installed base, including active and inactive customers, to generate commercial opportunities.
• Perform outbound commercial outreach (calls, emails, virtual meetings) to promote parts, services, service agreements, and upgrades.
• Support win-back initiatives for dormant or inactive customers.
• Participate in the launch, execution, and follow-up of commercial and marketing campaigns related to Client Solutions.
• Coordinate internally with Service, Parts, and Technical teams to validate scope, pricing, lead times, and feasibility.
• Collect customer feedback during commercial interactions and share insights with management to support continuous improvement plans.
• Ensure smooth handover from quotation to execution once orders are confirmed.
• Monitor and report on key commercial indicators such as quotation volume, conversion rates, and campaign results.
• Support the Regional CS Manager with structured data, insights, and CRM-based reporting.

Skills and Qualifications

• Experience in inside sales, sales coordination, or after-sales commercial support (industrial, automation, machinery, or B2B environment preferred).
• Strong commercial mindset with a proactive, outbound sales approach.
• Comfortable managing multiple quotations and follow-ups simultaneously.
• Strong communication skills (email, phone, virtual meetings).
• Experience with CRM systems and structured sales follow-up processes.
• Ability to work cross-functionally with technical and operational teams.
• Proactive and results-oriented.
• Curious and analytical; comfortable researching customers and install base data.ฃ
• Structured, disciplined, and reliable in follow-up.
• Customer-focused with a continuous improvement mindset.
• Able to work independently while being a strong team player.