Inside Sales Representative

IDN Company: IDN-H. Hoffman

Title/Position: Inside Sales

Type of Position: Full-Time

Location: Cincinnati, OH

IDN Global, Inc. is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products.

Job Description:
Based in Cincinnati, OH the individual in this position will be responsible for driving branch sales, cultivating lasting customer relationships, and supporting branch operations. The successful Inside Sales Representative will accelerate sales growth and strengthen customer loyalty through exceptional customer service, proactive account development, and customer retention while maintaining operational excellence. This role plays a key part in delivering the trusted, relationship-driven support our customers rely on throughout Cincinnati, OH and the surrounding region.

Responsibilities include the following:
Assisting customers by phone and in person (for walk-in traffic/counter sales)

Using the computer system to provide information on price and availability

Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, handling customer returns and related tasks.

Warehouse operations (receiving, picking, packing, shipping)

Manufacturer/vendor contact for factory orders

Outbound customer calls to assist in growing the local business

This individual should excel in a team-oriented work environment – working with the branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Key Working Relationships:
The successful candidate will report to the Branch Manager in Cincinnati, OH. The individual will work closely with other staff members and with the local Outside Sales representative.

Requirements:
Must be self driven & hard working

1 to 3 years Inside Sales/ Customer Service experience (distribution industry preferred)

Strong computer skills

Door Hardware knowledge preferred

Mechanical aptitude a plus

Proficient with Microsoft Office products (Word, Excel)

Strong verbal communication skills

Strong organizational skills with ability to multi-task

Team player

All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer. To express your interest in applying for this position, please provide the following information and attach a copy of your resume for consideration.