Inside Sales Representative

APEX - Call Center Agent / Inside Sales (Full-Time Call Center) At APEX, we are seeking a Call Center Agent to join our inside sales and customer experience team . In this role, you will manage inbound and outbound calls from customers across the U.S. , supporting our portfolio of home improvement products and brands .

We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals . This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.

What We Offer

• Competitive base pay + performance-based incentives.
• Comprehensive paid training to build product and sales expertise.
• Opportunities for career growth within the Great Day Improvements family of brands.
• A supportive, collaborative work culture that values customer experience and performance.

Schedule / Shifts Available

• Monday - Friday

• 900am - 500pm

• 130 PM - 930 PM

• Rotating Saturday Schedule

• 800 AM - 430 PM

• 1000 AM - 630 PM

• 1230 PM - 900 PM

Pay Rate

• $17.00 per hour

Location Bedford Heights, OH (On-site)

• Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
• Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
• Achieve individual sales and customer experience performance targets, contributing to overall team success.
• Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
• Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
• Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
• Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
• Work flexible shifts, including evenings and weekends, based on business needs.
• 1-2 years of call center or customer service experience, preferably in the home improvement or related industry.
• Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
• Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
• Comfortable working toward sales goals in a performance-driven environment.
• Good organizational skills, with the ability to multi-task and manage time effectively.
• Dependable and punctual, with a strong commitment to delivering an excellent customer experience.
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GDI is an Equal Employment Opportunity Employer

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