Inside Sales Representative

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Job Summary:

MidWest Materials was founded in 1952 in Cleveland, Ohio. For 72 years, we were proud to be a family-owned and operated business, spanning three generations of family leadership. In April 2024, we entered an exciting new chapter as we became part of the Reliance Family of Companies, continuing our legacy of service, integrity, and innovation with the strength of a broader network behind us.

As an Inside Sales Representative, you'll support sales activities, manage customer accounts, coordinate orders and deliveries, and help drive new business while ensuring an exceptional customer experience.

Why Join Feralloy?

Competitive hourly pay + bonus opportunities
Learning multiple positions, will increase hourly pay
Benefits Begin on Day 31 of Employment (Medical, Dental, Vision, 401k + match)
Accrue PTO (Paid Time Off) Day 1 of Employment
Family-oriented culture
Opportunities for growth and advancement
Physical Requirements: Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess) Function in the Job: Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Job Function:
Manage customer accounts to ensure timely delivery, quality performance, and customer retention
Handle inbound and outbound customer communications including phone and email
Research prospective leads, identify customer buying trends, and provide reports to management
Collaborate with estimating and internal teams to finalize quotes, pricing, and lead times
Enter, update, and maintain sales orders and CRM systems for leads, prospects, and customers
Develop and maintain professional relationships with customers and support customer service needs
Communicate effectively with customers regarding quotes, orders, and material applications
Prepare and submit sales reports and performance data as required
Work closely with sales teams to support growth and meet customer requirements
Perform additional duties as assigned
Required Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Strong written and verbal communication skills
Ability to multitask, organize, and prioritize work effectively
Strong work ethic, reliability, and attention to detail
Ability to work independently and as part of a team
Proficiency in Microsoft Word, Excel, Outlook, and CRM/ERP systems
Knowledge of steel products, market conditions, and customer requirements preferred
Ability to analyze information and support decision-making