Inside Sales Representative

Job Title: Inside Sales Rep

Report Line: Technical Sales Manager, APAC South (located in Singapore)

Working hours: From Monday to Friday

Working location: base in Bangkok, Thailand, and work from home

Travelling frequency: local travelling sometimes and depend on the actual situation

Summary:

The Internal Sales Representative (ISR) for Thailand is based in Thailand. The ISR proactively manages and grows a portfolio of accounts while hunting for new business. Primary contact for customers – handles quotes, technical support, order follow-up. Heavy outbound calling focus; meets/exceeds sales, GP, and activity KPIs.

Education/Experience/Skills:

• Diploma or equivalent in any field, preferably Business, Marketing, or Engineering; or a minimum of three years of sales experience, preferably in an outbound or inside sales environment; or an equivalent combination of education and experience.
• Our ideal candidate is a goal-oriented professional with a strong background in inside sales, telesales, or customer service. The candidate should possess excellent verbal and written communication skills, with a professional telephone manner and the ability to build rapport quickly. Experience in the electronic components, interconnect, or manufacturing industry is an added advantage.

Essential Tasks and Responsibilities:

• Proactively generate and qualify sales leads through outbound calling, lead follow-up, lapsed customer reactivation, and targeted marketing campaigns.
• Develop new customer relationships within the Thailand territory, while expanding and deepening existing account relationships to increase sales volume and product penetration.
• Prepare and follow up on quotes in a timely manner, negotiating pricing and terms to close business.
• Meet or exceed outbound call volume, quote follow-up, and sales activity KPIs.
• Understand customer needs and apply PEI-Genesis product solutions to address those needs effectively.
• Maintain accurate customer records and account data within the CRM system to support sales analysis and marketing initiatives.
• Coordinate large bids, complex quotes, and strategic opportunities with the Sales Manager and relevant internal stakeholders.
• Work intimately with OSR/Sales partners, Product Managers, Marketing, and Operations teams to ensure seamless support for customers and maximize business opportunities.
• Collaborate with manufacturer representatives, factory representatives, and other external partners to support customer requirements and expand product knowledge.
• Respond promptly to customer inquiries and ensure that all price, delivery, quality, and special handling requirements are met.
• Participate in the annual budgeting process, providing input on sales and gross profit targets for the Thailand territory.

Expected Outcomes:

• Achieve or exceed sales, gross profit, and active customer targets for the Thailand territory.
• Build long-term customer loyalty through consistent, responsive, and value-added service.
• Increase quote conversion rates and win rates through effective follow-up and solution-based selling.
• Maintain accurate and up-to-date customer segmentation data to enable effective analysis and targeted marketing.
• Develop a strong pipeline of qualified opportunities to ensure sustained growth.

Requirements:

• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Experience with any ERP system (e.g., ASW, SAP, Oracle).
• Experience with any CRM software (e.g., NetSuite, Salesforce).
• Fluent in English and Thai; proficiency in additional ASEAN languages is an advantage.
• Strong communication and interpersonal skills, both over the phone and in writing.
• Ability to handle rejection and objection with resilience, maintaining a positive and results-driven attitude.
• Basic math skills for accurate pricing and quote preparation.
• Self-disciplined, organized, and able to manage multiple priorities effectively.

Value-Based Competencies:

Demonstrates PEI-Genesis core competencies including Honesty/Integrity, Teamwork, Respect, Excellence to Customer, and Continual Measurable Improvement. Also exhibits Judgment, Tact & Diplomacy, Relationship Building, Effective Communication, Active Listening, Initiative, Results Orientation, Organization, Planning/Prioritization, Follow-Through, Process Management, Decision-Making, Attention to Detail, and Leadership of Self and Others.