Inside Sales Representative

POSITION SUMMARY

The Inside Sales Representative is the primary commercial point of contact for De Nora Water Technologies customers throughout the order-to-invoice process. Working from quote through delivery, the incumbent responds to customer inquiries, prepares accurate quotations for standard products, spare parts and service, and identifies additional opportunities that protect customer uptime and grow account revenue. Success in this role is measured by quote accuracy and turnaround, order conversion, and the strength of long-term customer relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following are the primary responsibilities of this position. Other duties may be assigned.

Quoting and Order Support

· Prepare quotations, proposals and accurate pricing for standard products, components, spare parts and service, including determining correct part numbers for disinfection technologies based on customer input and internal service team information.

· Respond to incoming customer inquiries - requests for quotation (RFQs), order status, service support requests, and routine technical and commercial guidance.

· Coordinate service quotes and maintenance contracts with the Service Coordinator, and route complex technical or contractual questions to the appropriate internal team.

Customer Relationship Management

· Build and maintain professional, solution-oriented relationships with assigned customers, contractors and end users, serving as their day-to-day point of contact.

· Interpret technical and commercial information and provide clear, tailored responses that meet customer expectations.

· Act as the customer advocate internally, working with Customer Service, Sales Operations Support, Engineering and Finance to resolve issues through to closure.

Sales Growth

· Proactively identify and recommend additional products, components and services during each customer interaction to meet assigned sales targets and protect customer operations through sound parts and inventory planning.

· Initiate outbound sales calls to current and prospective customers in support of sales campaigns and promotions.

· Follow up on leads generated through marketing, advertising and trade show activity within established service levels.

· Support assigned channel partners and the outside sales team with pricing, product selection and proposal information for project pursuits.

Systems and Reporting

· Document all sales activity, customer interactions, quotes and account information in Salesforce, keeping project records current and accurate.

· Process and track orders in SAP and provide order status reporting as requested.

QUALIFICATIONS

Required

· Effective written and verbal communication skills, including the ability to explain technical information to non-technical customers.

· Strong attention to detail and accuracy in pricing, part selection and order entry.

· Ability to manage multiple customer requests concurrently and meet quote turnaround commitments.

· Computer proficiency, including Microsoft Office Suite.

Preferred

· Experience with SAP and Salesforce.

· Ability to read and interpret technical documents and drawings, including submittals and as-built drawings.

· Working knowledge of water treatment, disinfection or related industrial equipment.

· Spanish or Portuguese language skills to support customers across the Americas HUB.

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent and three (3) or more years of inside sales, customer service or technical sales experience in an industrial or equipment environment; or an equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Primarily sedentary work in an office environment; frequent use of a computer, keyboard and telephone for extended periods.

· Frequent verbal communication by phone, video and in person.

· Occasional lifting of up to 20 pounds (e.g., product samples, files).

· Occasional visits to manufacturing, warehouse or customer sites where personal protective equipment is required.

HEALTH AND SAFETY

Understands and adheres to all company health, safety and environmental procedures as they relate to the essential functions of this position.

EQUAL EMPLOYMENT OPPORTUNITY

De Nora Water Technologies, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, provincial or local law.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position and does not create an employment contract. Employment with De Nora Water Technologies, LLC is at will.

Pay: From $65,000.00 per year

Work Location: In person