Inside Sales Representative

About the Role

We are looking for a motivated and results-oriented Inside Sales Representative (ISR) to join our sales team. The candidate will be responsible for generating new business opportunities, identifying potential customers, conducting cold calls, qualifying leads, and supporting the sales team in achieving revenue targets.

The ideal candidate should have strong communication skills, a proactive approach, and experience in B2B sales, preferably within the IT infrastructure, IT hardware, cloud, networking, or system integration industry.

Key Responsibilities

• Generate new business opportunities through lead generation, cold calling, LinkedIn, and other sales channels.
• Identify and research potential customers, decision-makers, and business opportunities.
• Make outbound calls to prospective clients and introduce the company products and solutions.
• Understand customer requirements and qualify leads based on business needs, budget, and purchase timelines.
• Schedule meetings and product discussions for the field sales / enterprise sales team.
• Follow up with existing and prospective customers to maintain engagement and move opportunities forward.
• Maintain accurate records of leads, customer interactions, follow-ups, and sales activities in CRM or sales trackers.
• Coordinate with the sales team to ensure timely follow-up on leads and opportunities.
• Prepare and share quotations, proposals, and other sales-related documents in coordination with the sales team.
• Support the sales team in pipeline management and achieving monthly and quarterly targets.
• Build and maintain strong relationships with customers through regular communication.
• Conduct market research to identify new accounts, industries, and potential business opportunities.
• Track competitor activities, customer requirements, and market trends.
• Prepare daily, weekly, and monthly sales activity reports.
• Ensure timely follow-up on pending enquiries, quotations, and customer requirements.
• Collaborate with presales, procurement, and other internal teams to support the sales process.

Required Skills & Qualifications

• Bachelors degree in Business Administration, Marketing, Commerce, or a related field.
• 2–5 years of experience in Inside Sales, Lead Generation, or B2B Sales.
• Experience in IT infrastructure, IT products, system integration, cloud solutions, networking, cybersecurity, or related industries will be preferred.
• Strong experience in cold calling and outbound lead generation.
• Excellent verbal and written communication skills.
• Good negotiation, presentation, and customer-handling skills.
• Ability to understand customer requirements and identify business opportunities.
• Proficiency in MS Office, Excel, and CRM tools.
• Strong follow-up and relationship management skills.
• Self-motivated, target-oriented, and able to work independently.
• Ability to manage multiple leads and prioritize sales activities effectively.