Inside Sales Representative

Title: Inside Sales Representative Location: San Marcos, CA

Job Type: Full-Time

Workplace Type: On-Site

Compensation: Base Salary + Commission

Earning Potential: Strong performers can realistically earn $100,000+ annually Benefits: Available per company policy

Position Overview We are seeking a motivated, organized, and customer-focused Inside Sales Representative to manage, grow, and develop relationships with our existing customer accounts while identifying and converting new business opportunities.

This is an entirely office-based sales position ideal for a professional who enjoys communicating with customers by phone and email, building long-term business relationships, identifying sales opportunities, and taking ownership of the sales process from initial conversation through close.

The primary responsibility of this position is to manage and grow a portfolio of existing house accounts , particularly smaller to mid-sized retail customers. You will become the day-to-day point of contact for assigned accounts and will be responsible for driving reorders, increasing product assortment, introducing new collections and programs, and delivering an exceptional customer experience.

Although account management is the primary focus, we have a strong growth-oriented sales culture. Team members are expected to recognize potential new business opportunities, proactively prospect when appropriate, and take qualified opportunities through follow-up and ultimately conversion.

The ideal candidate is sales-driven, highly organized, responsive, persistent, and comfortable spending much of the day communicating with customers via phone and email .

Key Responsibilities Account Management & Customer Relationship Management

• Serve as the primary day-to-day contact for assigned house accounts.
• Develop and maintain strong, long-term relationships with customers.
• Conduct consistent outreach and follow-up based on established account communication schedules.
• Understand each customer's business, product needs, purchasing patterns, and sales opportunities.
• Present new collections, product programs, seasonal offerings, and recommendations tailored to individual accounts.
• Help customers select products and identify opportunities to expand their purchases.
• Assist customers with order placement, product availability, pricing, and merchandising support.
• Respond quickly and professionally to customer questions, requests, and service issues.
• Build customer loyalty and contribute to account retention and long-term growth.

Sales Growth & Revenue Generation

• Proactively contact assigned accounts by phone and email to drive reorders and incremental purchases.

• Develop strategies to increase sales within existing accounts.

• Identify opportunities for:

• Increased assortment penetration

• New product categories

• Additional product lines

• Seasonal purchases

• Reorders

• New product introductions

• Recommend best-selling products, emerging trends, product combinations, and seasonal opportunities based on customer needs.

• Maintain consistent activity against weekly, monthly, and seasonal sales objectives.

• Monitor customer purchasing patterns and identify opportunities for additional business.

• Maintain awareness of potential new customers and opportunities within target markets and channels.

• Prospect qualified new opportunities as they arise.

• Develop relationships with prospective customers and work toward converting qualified prospects into active customers.

• Take ownership of opportunities through follow-up, relationship development, negotiation, and close.

• Meet or exceed assigned sales and revenue targets.

Customer Service & Order Support

• Assist customers with product selection, ordering, pricing, availability, and product information.
• Prepare quotes, product information, product sheets, and order confirmations.
• Monitor open orders and communicate changes or potential issues proactively.
• Track inventory availability and communicate low-stock or high-demand products to customers.
• Recommend must-buy products and alternative options when appropriate.
• Coordinate with customer service, logistics, and operations teams to ensure smooth order processing and fulfillment.
• Resolve customer service issues promptly and professionally.

CRM & Sales Administration

• Maintain accurate and up-to-date CRM records.
• Document customer interactions, conversations, follow-up activities, and opportunities.
• Maintain accurate call logs and sales activity records.
• Track account activity, open opportunities, orders, and follow-up requirements.
• Ensure customer information and account notes are complete and current.
• Use CRM and order-entry systems to efficiently manage a large portfolio of accounts.

Cross-Functional Collaboration

• Work closely with Customer Service, Operations, Logistics, Inventory, and Sales leadership.
• Communicate customer requirements and special requests to appropriate internal teams.
• Monitor order and shipment timelines.
• Help resolve issues that could affect customer satisfaction or sales.
• Provide feedback to leadership regarding customer needs, product demand, trends, and market opportunities.
• Collaborate with the broader sales team to achieve company revenue objectives.

Sales Performance Expectations Success in this role will be measured through clearly defined sales and account-management KPIs, including:

Account Growth

• Growth in assigned house-account revenue.
• Increased customer purchasing and assortment penetration.
• Growth in reorder volume.

Sales Activity

• Consistent weekly phone and email outreach.
• Timely follow-up with customers and prospects.
• Consistent pipeline and opportunity development.

Revenue Performance

• Achievement of weekly, monthly, and seasonal sales targets.
• Growth in existing account revenue.
• Successful conversion of qualified new opportunities.

Customer Retention

• Customer satisfaction.
• Customer engagement.
• Account retention.
• Responsiveness and service quality.

Sales Administration

• Accurate CRM records.
• Complete call and activity logs.
• Timely follow-up.
• Accurate quotes and order information.

Experience Required Qualifications

• 1-3+ years of sales, customer service, account management, or account support experience.
• Inside sales experience is strongly preferred.
• Experience managing multiple customer accounts simultaneously.
• Demonstrated ability to build and maintain customer relationships.
• Experience working toward sales targets, revenue goals, or performance metrics is preferred.

Preferred Industry Experience Experience in one or more of the following industries is highly beneficial:

• Retail
• Wholesale
• Apparel
• Accessories
• Lifestyle products
• Consumer goods
• Fashion
• Specialty retail
• Merchandise
• Product distribution

Candidates from other customer-facing sales environments may also be considered if they demonstrate strong account-management and sales-development capabilities.

Required Skills & Competencies Communication

• Excellent verbal and written communication skills.
• Confident and professional phone presence.
• Strong email communication skills.
• Ability to build rapport and long-term relationships with customers.
• Ability to communicate product value effectively.

Sales Orientation

• Highly motivated by sales goals, targets, and commissions.
• Comfortable making proactive outbound calls and emails.
• Strong follow-up skills.
• Ability to identify sales opportunities.
• Comfortable asking for the order and closing business.
• Persistent without being overly aggressive.
• Strong customer relationship-building skills.

Organization & Time Management

• Highly organized and detail-oriented.
• Ability to manage a large book of customer accounts.
• Ability to prioritize multiple customer requests and opportunities.
• Strong follow-through and accountability.
• Able to manage competing deadlines and sales priorities.

Customer Focus

• Strong commitment to customer service.
• Responsive and solution-oriented.
• Ability to understand customer needs and recommend appropriate products.
• Ability to resolve customer concerns professionally.
• Focused on long-term customer retention and relationship development.

Technology Comfortable Using

• CRM systems
• Microsoft Excel
• Google Sheets
• Order-entry systems
• Email and communication platforms
• Sales and account-management tools

Ideal Candidate Profile The ideal candidate is someone who enjoys the combination of sales, customer relationships, account management, and business development .

You should be comfortable spending significant time on the phone and email communicating with customers and prospects.

You Are Someone Who

• Enjoys talking with customers.
• Builds relationships naturally.
• Is motivated by measurable sales goals.
• Follows up consistently.
• Doesn't wait for customers to come to you.
• Can identify opportunities within an existing account.
• Is comfortable asking for additional business.
• Takes ownership of opportunities from lead through close.
• Can manage a large number of accounts without losing attention to detail.
• Responds quickly to customer needs.
• Works well with Operations, Customer Service, Logistics, and Leadership.
• Is comfortable working in a fast-paced environment.
• Takes initiative and looks for ways to increase revenue.

Compensation & Earning Potential Compensation: Base Salary + Commission

The compensation structure provides significant earning potential for sales professionals who consistently grow their accounts and generate new business.

Strong performers can realistically earn $100,000+ annually. The position offers uncapped earning potential , allowing high-performing sales professionals to increase their compensation based on sales performance.

Benefits: Available in accordance with company policy.

Why Join Us? Established Brand Join a respected 30+ year lifestyle brand with an established presence and a proven customer base.

Existing Account Portfolio You will have a stable book of house accounts with existing relationships and meaningful reorder potential.

Growth Opportunity This position offers a clear path to grow within sales and account management as you demonstrate consistent performance.

Entrepreneurial Culture Work in a fast-moving environment where initiative, ownership, creativity, and results are valued.

Access to Leadership Work closely with company leadership and decision-makers, allowing you to have a direct impact on business growth.

Influence the Business Your conversations with customers will provide valuable insight into market demand, customer preferences, product trends, and opportunities for future product offerings and programs.

Work Environment This is an 100% on-site, office-based position in San Marcos, California .

The role requires frequent phone and email communication with customers, prospects, and internal teams.

Candidates should be comfortable working in an office environment, managing multiple accounts, making outbound calls, responding to customer requests, and maintaining consistent sales activity throughout the day.

Position Highlights

• Job Title: Inside Sales Representative
• Location: San Marcos, CA
• Workplace: On-Site
• Job Type: Full-Time
• Compensation: Base + Commission
• Earning Potential: $100,000+ for strong performers
• Commission: Uncapped earning potential
• Primary Focus: Existing house-account growth
• Secondary Focus: New business development
• Customer Base: Small to mid-sized retail customers
• Experience: 1-3+ years sales/customer service/account support
• Preferred Background: Retail, wholesale, apparel, accessories, lifestyle, or consumer goods
• Core Skills: Inside Sales, Account Management, Customer Service, Outbound Calling, Relationship Building, Upselling, Cross-Selling, Prospecting, CRM, Order Management
• Work Arrangement: 100% On-Site
• Benefits: Available per company policy